Independence Hill Assisted Living
Rodney Boatright
"Review of Independence Hill Assisted Living San Antonio, TX"
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Donna Wright
"Review of Independence Hill Assisted Living San Antonio, TX"
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Linda Goldfarb
"Review of Independence Hill Assisted Living San Antonio, TX"
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Mike Slaven
"Review of Independence Hill Assisted Living San Antonio, TX"
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Anonymous
Bart
rmbrad
Anonymous
"The staff here is great, especially the administration."
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Anonymous
Mike
D P
Liz H
Customer
"Mom Enjoyed Facility, But No Memory Care Available"
My mom really liked the place, but they don't give memory care.
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Customer
Anonymous
"Caring Staff, Facility Needs Improvement"
This assisted living place isn't ready for someone to stay long-term as they get older. The carpet is old and looks dirty, especially where most people walk, and some parts of the building just seem dirty because it's an old place. But there are many wonderful and nice people working there. My family member doesn't need much help right now. I don't think they can stay here as they need more help over time. We're not getting some services we were promised, and it's hard to figure out when certain services are available and how to get them. It took more than a week to change the batteries in a safety necklace, and they haven't had a nurse around for a few weeks. The food was great when we first came, but it's not good anymore. The meat is hard to chew, the veggies are mushy and gross, and it doesn't look good. The chef and some of the servers are really nice and doing their best. A lot of people living here are worried about this. I hope it gets better. The person in charge of making the place look nice and planning fun things does a great job, but it's hard for the people living here to join in because they're all at different levels of being able to do things. The staff is nice and the activities and decorations are great. It's a good place for someone who can do most things on their own or just needs a little help.
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Laurie
Mark Linneman
"Assisted Living Facility Review: Ups and Downs"
This place used to be great 5 years ago. Then, new owners came, and things went downhill quickly. They stopped helping with small tasks, which was really disappointing. We thought about moving Mom out, but she enjoys living here. However, there's been a lot of staff changes since she arrived. Nobody seems to know the residents well. When staff complains about management to families, you know something's not right. But things started getting better when they changed managers. We like the location and vibe, and hope things keep improving. We had issues with med techs not giving meds correctly, but that's fixed now.
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AK
"Needs updating, lacks comprehensive care."
Independence Village seems like it was nice before, but it needs some fixing up. I wanted a place that had independent living, assisted living, and memory care all together, but this one didn't have everything I was looking for.
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Anonymous N
"Medication errors and dishonesty; lacking elderly care."
The new staff often mess up medications. Management isn't trustworthy. Bring a witness.
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NLK
"Assisted Living Facility Struggles with Staffing and Communication Issues"
This place isn't like it used to be. Lots of workers left. I've been here for two years, needing help showering because of my bad joints. Usually, I get female assistants who are great. But recently, a new person rushed and didn't listen to me. I almost fell because of it. I told them I didn't want her help anymore, and they said okay. But then, they said I had to have either her or a male assistant for my next shower. I said no and asked for a shower the next day. They said okay, but it didn't happen. This kept going on for five days, even though they kept saying it would be okay. My daughter called, and they promised I'd get showered, but it didn't happen. The activities director is still good, though. She's always positive and encourages everyone.
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anonymous
Anonymous
Donna Wright
Linda Goldfarb
Mike Slaven
rmbrad
Anonymous
Anonymous
Independence Hill Assisted Living
Address
20500 Huebner Road
San Antonio, TX - 78258
Website
http://independencehillassistedliving.com/
Telephone
(210) 591-0013