Landon Ridge at Alamo Ranch
Joyce Myers
"Looks Can Deceive: Care and Services Fall Short at Facility"
This living center seems great and the workers are nice. But, if your family member needs to constantly have their oxygen level checked and helped, this is definitely NOT the place. We picked this center last August because we were promised they could help us with oxygen. But now, after 10 1/2 months, oxygen monitoring has been a BIG issue. It's like a scary roller coaster. The weekends have been super difficult, weekdays are kind of better. Sometimes it's okay for a week or two, but then the same problems come back - our loved one tries to go out for an activity or a meal and runs out of oxygen before getting where they need to go. No one was checking or knew what the oxygen levels were. Our family had to start dropping in just to make sure our loved one had enough oxygen. It's been stressful, frustrating and sometimes we get really angry because the management can't seem to handle it. Also, the clothes they wash come back super wrinkled and not wearable at all. Towels and other things go missing and someone has to look for them. Yes, they do offer choices for meals but, to be honest, the food is kind of awful. We're not asking for a five-star meal, but we do want the hamburger well cooked, the cheese in a grilled cheese sandwich actually melted, and the soup not to taste just like bouillon cubes. Why not use some herbs to make it taste better without messing with anyone’s health? The center has seen a lot of workers leave lately. It really feels like staff needs to be trained better and supervised properly. We know no place is perfect, but it doesn’t feel like asking for accountability is too much, especially when we're talking about services that they promised to offer. After 10 1/2 months, it seems reasonable to expect them to have a good plan to care for the residents. Our experience here has been very disappointing overall.
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Anonymous
Anonymous
Happylifehappywife
Happy Daughter
"Great Place Great care. I now have my daddy back to normal!!!"
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Anonymous
"Looks Can Be Deceiving at This Assisted Living Community"
My family and I were so enthusiastic when we first visited this assisted living community. It was such a pleasant looking place and the workers seemed really nice. We felt good about having grandma stay here while we were away. However, it turned out to be a terrible experience. The workers did not pay attention to our requests. They never escorted my grandma to her meals like they promised to, and it was only because of her roommate's private helper that she got her meals. We provided new, unopened medication rubs for the nursing staff to apply to my grandma, but when we came back, the tubes were still unopened, proving that they hadn't followed through with our instructions. All the promises that were made about taking care of my grandma were broken. Don't just go by looks - they can trick you.
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Anonymous
"A Nice Place for Respite Stay"
Mom had a good respite stay here. The staff were nice. I did think there should be more staff for the number of residents. She liked some of the daily activities. The community is beautiful. She liked the food, and they offer healthy choices. The other residents seemed happy. This community is located in a busy area near a large movie theater.
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Anonymous
Mildred's Daughter
Marilyn & Chapman
Sylvia
Deborah Bush
Anonymous
Anonymous
"Friendly and Helpful, with Room to Improve"
They are friendly, very smart, and really helpful. They are new, so they have some things to fix, but they are always there to help with those. They just got a new activity director, so they haven't had many activities yet. I really like them. It's very nice and clean, and my mother likes it too.
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Judy Werner
Judy W.
Jerry
TP
Marisa
Thomas K
Jeff P
Anonymous
"Workers neglectful, avoid this place."
We chose this place because of where it is and how much it costs. But the workers don’t take responsibility for what they do. They didn’t care about my family member. I wouldn’t suggest this place. I wouldn’t even let my dog stay there. They need more caring staff.
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CDM
Anonymous
Marjory
anonymous
"Inconsistent Management and Finance, Caring Staff"
I want others to know that the staff who help my mom every day are amazing! They truly care about her and know everything she needs. I can talk to them and they give me good information. But, there are problems with the people who manage the place and handle the money. They don't always tell us what's happening, and I find out about things after they already happened. Also, there are mistakes in the bills, and it
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anonymous
Lisa
Anonymous
"Lacking Care: Disappointing Assisted Living Facility with Multiple Floors"
This place had many floors. We felt let down. The person showing us around didn't seem very caring.
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anonymous
"Pushy Sales Experience Nice Facility Not a Fit"
Landon Ridge seemed nice, but the salesperson was too pushy.
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Wendy B
anonymous
anonymous
anonymous
Julie
Chapel Carstarphen
Landon Ridge at Alamo Ranch
Address
11349 Alamo Ranch Parkway
San Antonio, TX - 78253
Website
https://www.sagora.com/alamoranch/
Telephone
(210) 688-9966