New Haven Assisted Living & Memory Care of Kyle
Rebecca
"Comfortable and welcoming place"
The facility is really nice.
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Anonymous
"Nice but lacks daily nursing and individual care"
I think you should visit the community to see if it's right for your loved one. It’s a nice and clean place. However, there weren’t enough qualified staff for personal care. There isn’t a nurse on site every day, which worried me for my loved one’s care. The residents each had their own rooms.
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Laurie
"A Welcoming Family Atmosphere"
Because of staff shortages, some things are missing at the community. However, with proper staffing, positive changes are possible. The meals are delicious, and I eat there frequently. I've noticed that they always have extra meals prepared to share. You truly become part of their family, and they treat you like you belong.
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anonymous
"Poor Communication and Lack of Care"
“I wouldn’t suggest this place to anyone. The workers, including the bosses, seem more interested in just getting people through the door than actually caring about your family member. Communication was terrible—I couldn’t even get a call or email back.”
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Anonymous
"New Director Brings Positive Changes, But Care Inconsistencies Remain"
This community has a new director and things are starting to turn around with some improvements being made. Most of the staff members are good, but for the level of care our loved one needs, she does not always get it. The care is not always consistent. There just aren’t enough caretakers for the number of residents they have. The director, who is a nurse, and the nurse practitioner are very good, but they are spread too thin. Communication could also be better. Right now, they offer bingo on Friday afternoons, which our loved one really enjoys. The main chef at this community is wonderful and very accommodating to all the residents. However, the overall cleanliness of this community could be improved.
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