Assisted Living Facilities

Commonwealth Senior Living at the West End

3.5/5.00 - based on 16 reviews
5 stars
4 stars
3 stars
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1 stars
4/5.00 Published 7 years ago

"Activities Make It Shine"

My mother-in-law is really happy here. She's busy with activities and friends. We're sad the activities director left, but hope they find someone as good. We'd recommend it.

5/5.00 Published 7 years ago

"Father-in-Law Thriving in This Community"

We are very happy with my father-in-law’s move to this community. He is doing great, and everything is going well. We know he is safe and in a good place. The staff is nice and communicates well, giving him good care. When we visit, the community and his room are always clean. Our experience here has been great, and I would recommend it.

3/5.00 Published 7 years ago

"Assisted Living Facility Tour Review"

I took a good tour here. Mostly went well. The place seemed okay. The staff was nice. We considered many things for Dad's move. But this wasn't right for him.

3/5.00 Published 7 years ago

"Good Tour, But Not the Right Spot for Dad"

I took a solid tour of this old folk's home. It was fine, for the most part. The place seemed okay. The people who work there were nice. But my dad needs different things for his care. This place didn't fit those needs.

3/5.00 Published 7 years ago

"Not Homey Enough, Too Much Like a Hotel"

When I toured this place for my mom, I wasn't at all wowed. The whole place felt too chilly, not at all like a cozy home where I'd want her to stay. It felt more like I was strolling on a cruise ship or checking into a hotel, which isn't what she needs.

3/5.00 Published 7 years ago

"Mixed Experience at Assisted Living Facility"

This place was pretty nice. I met a helpful staff member who took great care of the Memory folks. [Removed] could move to Memory Care if needed. The parking outside wasn't great. They had lots of family events, which might not be ideal for [Removed]. She could end up feeling isolated there. The room was really nice, but only one was available. The prices were as high as Brookdale. I scheduled an assessment for 2/17, but Jamie hasn't responded yet.

3/5.00 Published 7 years ago

"Mixed feelings about facility: Great care, pricey, potential isolation"

This place wasn't too shabby. I met a lady who worked there, and she did an amazing job looking after the folks with memory problems. If needed, you can move to the building for memory care. The parking lot could have been better. There were a lot of family events happening, which could be good for some, but might not work for everyone. It felt like she might end up feeling alone again. The room looked good, but it was the last one available. The cost was just as high as Brookdale. They're supposed to do an assessment on 2/17. Still waiting to hear back about the place's grade.

4/5.00 Published 7 years ago

"Caring Staff and Friendly Atmosphere Make Mom Feel at Home"

My mom is back for the second time after being away for a month. The place is smaller, which is better for my mom. The carpet in the new part is sometimes hard for her because she uses a wheelchair. But she likes the food options. The staff really care about the residents, they're not just there for a paycheck. We like them a lot. And all the people who live here are friendly too.

4/5.00 Published 8 years ago

"Pleasant Respite Stay"

My husband stayed here for a while and it was nice. The people took good care of him and I was happy with everything they did. He liked it too, and I felt he was safe. This place is really nice.

5/5.00 Published 8 years ago

"Feels Like Home"

My mother-in-law is doing great there. The people are very friendly and try to make it feel like home for everyone. They have helped us with everything she needs.

5/5.00 Published 8 years ago

"Incredible Improvements Since Commonwealth Took Over"

Since Commonwealth Assisted Living took over this community, the improvements have been incredible! They added more care staff, hired an LPN, brought in a real chef, and started serving fresh food. They also increased housekeeping and now have administrative staff available every day. My mom and her friends are really happy with these changes. We strongly recommend this community to anyone needing help with their loved ones.

4/5.00 Published 9 years ago

"Great staff, but Mom finds other residents too old"

Overall, we had a good experience with Commonwealth Assisted Living! The staff takes great care of the residents. They are friendly, professional, and very polite! The only problem we encountered was that Mom feels the other residents are "too old."

4/5.00 Published 9 years ago

"Friendly, Caring Staff"

Our time at Commonwealth Assisted Living was pretty good! The staff takes great care of the residents. They’re friendly, professional, and super polite. The only hiccup was that Mom thinks the other residents are ‘too old.

2.5/5.00 Published 9 years ago

"Facility Needs More Night-Time Staff Despite Caring Personnel"

The alarm bells and pleas for assistance during those hours are often ignored. I've voiced my concerns about this issue. Despite this, I will say the staff members are sincerely kind and considerate towards all of the residents.

0.5/5.00 Published 9 years ago

"Staffing shortages limit overnight care assistance"

Residents may require personal aides from 7pm to 7am due to the lack of adequate staff present at these hours, specifically for residents who may need more care. During this period, residents' calls for aid or attention may potentially go unanswered, as the few aides present are often occupied with providing showers and tucking residents into bed, leaving them unable to attend to other residents' needs. Additionally, it's worth noting that there are no nurses or licensed practical nurses on duty during these hours. The management is also absent, leaving two or three aides in charge, one of whom has to administer medications to the entire community. This was the situation a month ago, so it is recommended to verify if circumstances have changed if considering this facility.

3/5.00 Published 11 years ago

"Nice, Newer Property with Same-Sized Studios, Helpful Director"

This place is pretty good, nearly the same size as where we are now but definitely newer and more attractive on the inside. All the living spaces are the same - they're studios. The person in charge was really helpful when we spoke to them.

Commonwealth Senior Living at the West End

Address
2400 Gaskins Rd.
Richmond, VA - 23238

Website

Email

Telephone
(804) 965-2155

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