Assisted Living Facilities

Elmcroft of Chesterfield

4.1/5.00 - based on 58 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 8 months ago

"Frequent staff changes, poor activity involvement"

The staff changed a lot. By the time we got to know them, they were gone the next week. They didn't try very hard to include [name] in activities. I would tell a friend to check other places, even though many we looked at weren't much better.

4/5.00 Published 10 months ago

"Great facility with friendly staff; room for improvement in response times"

The staff here are really friendly and know what they’re doing. However, they are usually slow to respond to the resident's pendant alert system, especially during the night. I’ve mentioned this issue to the director a few times. Housekeeping is great, and they do a good job keeping the place clean. Communication with families is good too, and moving in was smooth. The meals are excellent, and the chef clearly knows how to cook. One thing that could be better is having more supervision of the aides at night. Also, they need to be quicker with giving out medications, especially when they are needed right away. I would definitely recommend Seaton Chesterfield, knowing it isn’t perfect. I understand that finding and keeping good staff is tough, and that’s probably the case at most assisted living and nursing homes.

4/5.00 Published 1 year ago

"Friendly staff and inviting decor at Seaton Chesterfield"

What we like most about Seaton Chesterfield is the staff. They’re friendly and always ready to help. The community is also well-decorated and welcoming.

4/5.00 Published 1 year ago

"Mixed Experience at Assisted Living"

Our loved one dislikes the meals, but the staff is kind and the place is clean. .

4/5.00 Published 1 year ago

"Improving Care Despite Management Changes and Medication Challenges"

They've had three different chefs, but things are improving now. There was a big change in management this spring. There have been some issues with getting medications right. They follow the rules strictly, but they worked with me to make sure everything was okay for my mother. Overall, she's happy there.

4/5.00 Published 1 year ago

"Good facility with great care, but communication needs improvement."

My loved one is happy here, and their needs are met. There are two physical and occupational therapists who are excellent and have been here the whole time. Even though there’s been a big turnover this year (only 2 LPNs and no major administrators remain), we still think it's the best fit. It’s the best price around with good overall ratings. The facility is newly renovated and updated. It's especially good for seniors with some mobility issues. Those with less infirmity might feel a bit out of place. They have daily puzzles and games (like Bingo, Scrabble, Hangman), and they enjoy a happy hour every couple of weeks. They also have music performances with harp, guitar, piano, or gospel singers, and a bi-monthly Rosary Group. I like that they offer the choice to use their pharmacy or supply my own meds, and they use a new system to deliver them correctly. The only downside is that communication from administration was better before all the changes, but my mother’s personal needs are met and handled easily.

3/5.00 Published 1 year ago

"Mixed Experience at Seaton Chesterfield"

Our family and loved one had an okay experience at Seaton Chesterfield. When touring, ask staff and residents many questions to get the full picture. Keep advocating for your loved one and visit regularly. Unfortunately, staff sometimes give vague answers.

4/5.00 Published 1 year ago

"Smaller, Intimate Setting Preferred"

Our family visited Seaton Chesterfield in person. The tour and community were nice, but our loved one prefers smaller, more intimate buildings like [community name removed].

3/5.00 Published 1 year ago

"Mixed Feelings About Seaton Chesterfield"

Our family visited Seaton Chesterfield in person for a tour. The overall experience was okay, but we realized it wasn't the right place for our loved one, and the pricing didn't quite match.

1/5.00 Published 1 year ago

"Mismanaged Chaos"

My dad’s assisted living place is a mess! The company prioritizes aesthetics over fixing essential things like plumbing. Residents endure cold meals, lack of communication, and my dad’s been sleeping in a recliner for months. We’re moving him elsewhere soon.

1/5.00 Published 2 years ago

"Poor Care and Hidden Fees at Seaton Assisted Living Facility"

My family member passed away after only 21 days here. The people who helped him were nice, but the floors were always dirty. His health got worse fast, and I think it's because they didn't take good enough care of him. He needed more help than they gave him, but they let him stay because they care more about money than people. It was clear when they charged us thousands of dollars after he died! They use tricky math, and I won't be surprised if we have to go to court about it. They say the first month is free, but that's not true. You only get the part of the month left after you move in. For example, if your loved one moved in on the 21st, only the days left in the month are free. That's very different! Since our loved one died on day 21, we shouldn't have had to pay for the room for the month after he died, but they charged us $5,000 anyway!

1/5.00 Published 2 years ago

"Poor Care, Staff Change Led to Dad's Neglect, Wouldn't Recommend"

My dad stayed here after new owners came, but things got worse. The old staff left, and the new ones didn't check on the residents enough. My dad had a bad reaction and laid for two days before they finally called an ambulance. I don't think it's a good place for anyone you care about.

3.5/5.00 Published 2 years ago

"Assisted Living Facility Leaves Me Confused"

After talking to Seaton Chesterfield, they said they weren't the right fit and couldn't meet my loved one's needs. A few weeks later, they called me, leaving me quite puzzled.

4/5.00 Published 2 years ago

"Effective Communication and Continuous Improvement"

We appreciate their communication. They send monthly newsletters to families, and if there's an issue, we can quickly talk to someone in charge. They handle things promptly and are always working to improve.

4/5.00 Published 2 years ago

"Caring staff, clean facility, but food and staffing need improvement"

The facility is short on staff, but the staff who are there are very caring. My loved one loves the food, although it has gotten worse recently. They work hard to keep activities going, and the place is clean. There is room for improvement. We like the smaller size and single level, which makes it easier for my loved one to get around. The therapy staff deserves 5 out of 5 stars!

4/5.00 Published 6 years ago

"Great Place with No Complaints!"

The facility is really nice, and I couldn't find anything negative.

4/5.00 Published 6 years ago

"Like Motel 8 to Hilton Experience"

Compared to the last place my loved one stayed, this is way better. It feels like going from a basic motel to a fancy hotel. It's really good, and there are enough staff for the residents. I feel relaxed knowing my loved one is here. They even plan activities, like outings, manicures, Bingo, live shows, and more, all day long. There's a lot happening here.

5/5.00 Published 7 years ago

"Friendly staff and fun activities for seniors"

The staff here are super friendly and welcoming. The place is clean and bright, and they have lots of fun activities and programs. Definitely choosing this place for my 91-year-old mom.

5/5.00 Published 7 years ago

"Exceptional Care and Friendly Staff!"

If you need assisted living, I highly recommend Elmcroft of Chesterfield. Everyone there is so nice and caring. They even helped my mom with her vision problem by cutting up her meals. The servers knew everyone's name and treated them like family. I can't think of anything bad to say about them. When my mom had to go to the hospital, staff would visit her. Even the directors worked weekends. They had lots of activities for the guests, and the pricing was similar to other places.

4/5.00 Published 7 years ago

"A Pleasant Visit"

I really enjoyed my visit to this community. The staff I met were nice and knew a lot. The food I tried was tasty, and the whole place is well-maintained. Plus, the location of the community we chose was better for us.

4.5/5.00 Published 7 years ago

"Elmcroft Chesterfield: Top-Notch Care and Warmth for Residents"

I recently moved my dad from another assisted living place to Elmcroft of Chesterfield, and the difference is huge. Elmcroft is way better in every way. At the old place, we were charged for everything, even for giving him his meds. Unfortunately, a lot of those services weren’t provided, even after we told management. They seemed more interested in making money than taking care of residents. At Elmcroft, they focus on the residents. The staff is always caring and goes above and beyond. They provide an alert pendant for all residents in assisted living and memory care. There are different room sizes and prices, including shared rooms. Since my dad has trouble choosing from the menu, Elmcroft gives me the menus ahead of time so I can make sure he gets food he likes. He hasn’t complained about the food at all, which is a big improvement. The staff helps him bathe and get dressed every day, so we can just enjoy spending time together. They handle incontinence with respect and focus on keeping the residents’ dignity. The staff always greets everyone by name and is compassionate at all times. Elmcroft has a warm, caring atmosphere that makes everyone feel safe and looked after. And I can’t say enough good things about [Removed], the executive director. She knows all the residents' names and stories. Her positive and caring attitude makes Elmcroft a wonderful place to be.

4/5.00 Published 7 years ago

"Clean and friendly assisted living facility with helpful staff."

The Elmcroft of Chesterfield was super nice. When I went for the tour, the guide showed me everywhere, and the whole place was neat. Every person I met who worked there was really nice.

5/5.00 Published 7 years ago

"A Wonderful Place for Mom"

My mom lived at Elmcroft for the last five years of her life. Moving her here gave her a quality of life she wouldn’t have had on her own. She got excellent care whenever she needed it. The Director, who’s been there for years, is amazing and makes sure her staff is just as great. She’s always available for residents and their families. We loved that the staff hardly ever changed. The place feels like a second family. They have lots of activities for everyone, no matter their physical abilities. Mom and we loved that it’s a smaller, beautifully decorated, and very clean place, tucked away on a quiet cul-de-sac. I’ve recommended Elmcroft to many people looking for a new home for their parents.

5/5.00 Published 7 years ago

"Elmcroft of Chesterfield: Compassionate Care for Your Loved Ones"

When we needed to move Mom from her home of 62 years to an Assisted Living Facility, we chose Elmcroft of Chesterfield. Mom had bladder cancer and macular degeneration. I called Elmcroft, and the director invited me to visit that day. He was kind and friendly, which made us feel better. She assured us that Mom would be cared for with love and respect. We wanted Mom to be cared for by females only and confirmed this was their policy. She also mentioned that other residents had similar vision problems. The facility was small, which was good for someone with visual issues. It was very clean, and the residents were enjoying piano music and a cozy fire in the beautiful fireplace. It felt like home. Mom loved the area and enjoyed the entertainment and the piano music before breakfast. She also appreciated the care from all the lovely people there. When Mom's cancer got worse and she passed away, we stayed with her around the clock. The staff checked on us but focused on keeping Mom clean and comfortable. One of Mom's favorite nurses even came in one evening to pray over her in her native language, which was very touching. If you want real compassion, safety, and care, visit Elmcroft. You and your loved one will be happy you did.

5/5.00 Published 7 years ago

"Elmcroft: Best care and happiness for loved ones"

You won’t find a better assisted living facility around. We first moved my mom to Elmcroft for short-term care after she hurt her back. After a few weeks, we all agreed, including Mom, that this was the best place for her, given her needs. We had looked at many places to make sure Elmcroft was the right fit. It was clear that Elmcroft was the only choice for Mom. Within a month, we saw a big change in her mood and outlook. She was happier and fully recovered from her injury. The staff was amazing and made each resident feel special. The kindness and care they showed Mom were outstanding. I was surprised to see a negative review here. People shouldn’t make negative comments without knowing the facts. You won’t find better care than at Elmcroft in Chesterfield. Mom had five wonderful years there, and we are very thankful for the care and love she received. The director is incredibly kind and caring, and we always considered her and the staff part of our family. We are forever grateful for the excellent care Mom received in her final years. If you’re looking for respite or long-term care, Elmcroft should be at the top of your list.

1/5.00 Published 7 years ago

"Disappointing Facility with Poor Food and Understaffing Issues"

My time with this assisted living facility has been very upsetting since my parent became a resident here. The food provided isn't always healthy or delicious. I was shocked by the terrible incident that took place last October, that shows clearly they don't have enough staff. Several staff members have shown that they can't do all the work they're supposed to do. They also don't seem to honestly care about the patients, which other families would agree.

4/5.00 Published 7 years ago

"Nice People, Clean Community, Smaller Apartments, Still Top Choice"

The folks I met were friendly, and the place looked tidy. It was one of my favorite options. I enjoyed our visit, but we picked a spot with bigger apartments.

3/5.00 Published 8 years ago

"Staff was kind, but the place was dark and cramped"

I got a chance to visit this place and I must tell that the people who work here are really nice. They took me around the place and answered any questions I had. However, the place didn't feel quite right to me. The hallways were quite narrow and it was pretty dark. Overall, the vibes that the place gave off weren't too good.

4.5/5.00 Published 8 years ago

"Everything is going well so far."

So far, everything is going well. We haven't had any big complaints. If five stars is the best, I'd give them about four and a half. We are pretty happy with them.

5/5.00 Published 9 years ago

"Very happy with Elmcroft"

I am very happy with Elmcroft. The menu can get a bit repetitive, but most people can eat it. It’s institutional food, so a little more variety would be nice. Luann does her best with what they have, and they really care about the residents. I liked that it’s smaller, so there’s more individual attention. But sometimes, my mom thinks they take a bit of time to respond when she rings the bell.

5/5.00 Published 9 years ago

"Amazing Place!"

It’s fabulous. The caring and respect for residents’ independence and dignity start with the executive director and the staff. My loved one is treated like family. They take care of both his needs and mine. The Elmcroft of Chesterfield is a great community. They have lots of activities to keep residents busy. This has been a great experience for my loved one and me. They are great.

5/5.00 Published 9 years ago

"Great place, friendly staff, and clean facilities!"

We visited this place while searching for care for a loved one. Out of all the places we visited, this one was my favorite. I’d give them top marks everywhere. The staff was very friendly and professional, and the place was clean and well-kept. We chose a different community because it was closer to our family, but I would definitely recommend this place to anyone looking for care options!

5/5.00 Published 9 years ago

"Elmcroft Provides Exceptional Care and Support"

As an out-of-town caregiver, I’ve found Elmcroft to be excellent. They helped set everything up quickly for an emergency move, coordinated the furniture move, and kept me updated with calls and emails about my Aunt in the memory care unit. They are always attentive and offer helpful suggestions to manage the distance. I see them actively involved with the residents and feel very comfortable with their care. LuAnn and Candace have been amazing throughout this transition and ongoing care. I highly recommend Elmcroft.

5/5.00 Published 9 years ago

"Great communication and happy mom at this assisted living facility"

The thing that has impressed me the most is how well the director, staff, and family communicate. They have kept me updated about everything happening with my mom, and we have worked together to address any issues in her care. At first, my mom wasn’t happy about moving, but now she’s been there for a little over a month. Every time she talks to someone, she tells them how wonderful it is!

4.5/5.00 Published 9 years ago

"Great staff and food, though meals can be a bit late"

Everyone at Elmcroft of Chesterfield has been really nice. My dad sometimes gets confused about time, and because of that, he feels the meals are a bit late, which makes him a little dramatic. But the food is tasty, and the staff is wonderful.

5/5.00 Published 10 years ago

"Great facility with friendly staff and warm atmosphere!"

I think Elmcroft of Chesterfield is doing a great job. The staff are very friendly, and the place is bright, clean, and feels like a warm family home. The food was excellent, but my loved one says it’s not as good as before.

4/5.00 Published 10 years ago

"Decent Care but Billing Confusion"

We tried Elmcroft for my loved one's short stay. They were pretty good with care and stuff. The place looked nice and tidy, and the staff were nice too. But, there was a mix-up with the bill. We got charged for an extra day. They should explain things better.

4/5.00 Published 10 years ago

"Clean and Well Maintained Assisted Living"

The common areas are clean and well maintained. The staff and residents are friendly and welcoming. The rooms are nice and currently being updated.

5/5.00 Published 10 years ago

"Elmcroft cost a bit more than other places"

Elmcroft cost a bit more than some other places we checked out. I liked that everything was on one floor. The courtyard was nice too, giving residents a place to walk outside. It was a bit far for us, but still really nice.

5/5.00 Published 10 years ago

"Wonderful staff, but Medicaid isn’t accepted."

Elmcroft was a wonderful choice for my parents. The staff was incredibly loving. It was heartbreaking when I realized I couldn't afford to keep them there for their whole lives because they don’t accept Medicaid. I moved them to Lucy Corr, which has been good for my dad, though my mom passed away two months after the move. If I had the money, we would have stayed at Elmcroft.

5/5.00 Published 10 years ago

"I really liked this place and had a hard time"

I really liked this place and had a hard time choosing between this one and the other one I picked. The staff were great and really cared about the residents. It was a bit further away (not by much) and cost a little more. Tough choice. It was nice and bright.

3.5/5.00 Published 10 years ago

"Sara Shines, Cozy Home with Caring Staff"

the staff is super helpful and the folks here are nice. The people living here look happy. It’s pretty clean, just not super shiny. The eating area, the main hall, and the bedrooms don’t get a lot of sunlight. The bedrooms aren’t big. The workers are really friendly. There’s not a lot of space outside to go for walks. They have some fun things to do though. And there’s a bus that takes you places every Wednesday.

5/5.00 Published 11 years ago

"Great facility with all-inclusive pricing and attentive staff"

I really liked this place. The people seemed well cared for, and it was clean. The staff was very involved with the residents. The rooms were tidy, and I appreciated the all-inclusive pricing. It was nice not having to pay extra for every little thing. Overall, I liked it a lot.

3/5.00 Published 11 years ago

"Secure Area Too Limited for Socializing"

I visited this place for my dad, specifically checking out the secure sections. I didn't choose it because their secure area was pretty small. I felt that my dad needed more opportunities for socializing.

3.5/5.00 Published 11 years ago

"Friendly Staff and Temporary Apartment Provided at The Forum"

The staff at the Forum have been friendly and polite at every level. When my in-laws arrived before their belongings, they were immediately given a place to stay in a furnished apartment until their stuff got there a couple of days later. Our main concern as family members is knowing who to talk to about different problems that come up. We think that talking to a sales representative is not always the best solution.

4/5.00 Published 11 years ago

"Caring Community with Helpful Staff"

I visited Luann and Sara at Elmcroft. It's a caring place. Luann's kindness shows. Saw Morningside staff. Planning a care meeting at Spring Arbor.

4/5.00 Published 11 years ago

"Highly Recommended for Assisted Living"

A great place. If my Mom needs more help, I'll recommend this one.

3/5.00 Published 11 years ago

"Crowded and pricey with good staff, but few amenities."

It's a small, expensive place that's too crowded. There aren't enough things for residents to do. On the plus side, the staff is great and they're experts in what they do. But the environment itself didn't feel right.

4/5.00 Published 11 years ago

"Happier, Livelier Residents Seal the Deal"

We chose this place because the people living here seem happier and more active.

5/5.00 Published 11 years ago

"Extremely kind staff; mom would be happy here"

The staff here were incredibly kind. I believe my mom would be very happy if she were living here on her own. The lunch was excellent.

5/5.00 Published 11 years ago

"We love the place, people, rooms, and security"

We really like the place. The people are great, the rooms are nice, and it feels safe.

5/5.00 Published 11 years ago

"Friendly staff at nice, but expensive, facility"

The facility is nice, and the staff is very friendly and helpful. It’s a bit pricey.

4/5.00 Published 11 years ago

"Cozy, Spacious Assisted Living Near Church"

The place is bright and cozy with spacious rooms. It's conveniently close to the church and set away from the busy highway. The outdoor area seems ample. I like it.

Elmcroft of Chesterfield

Address
1000 Twinridge Lane
Richmond, VA - 23235

Website

Email

Telephone
(804) 327-1990

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