HeartFields at Fredericksburg
Anonymous
"Mixed Experience at Assisted Living"
If they could address some issues my loved one faced, it would be quite good. I chose this community for its convenience. The weekday medication was reliable, but the weekend staff seemed inadequate. There weren’t many weekend activities. I wasn’t sure about the evening medication. Some mornings and afternoons had activities, but occasionally the options didn’t meet everyone’s needs.
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anonymous
"Positive experience touring Charter Senior Living; great location, compassionate staff."
We had a really nice tour at Charter Senior Living. The person who showed us around knew a lot and cared about what we were going through as a family. She knew everyone who lives there and things about them, so we knew she was involved. The place was also in a good spot for our family and mostly met what we wanted. We were going to choose them, but sadly, my mom got worse to the point where they couldn't help her anymore.
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Gary G
"Concerns Over Nursing Staff and Quality at This Facility"
Before choosing this facility, make sure to have an outside professional review it first. There are some nurses here that don't seem up to the task. Right now, I wouldn't suggest this place to others.
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anonymous
"Mixed experience: caring staff, occasional inconsistency, room for supervision improvement."
It's pretty good overall. We like the staff—they're friendly and caring. They try their best. The care plan is solid with excellent caregivers, but sometimes they're inconsistent, like not making the bed daily and some staff changes. So, their supervision and training could improve a bit.
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Susan Lancaster Weimer
"Inconsistent Care and Communication at Assisted Living Facility"
The nurses and aides at this place don't always give good care. They don't follow the doctor's instructions for medicine or tests. Sometimes they take too long to come when someone needs help. My mom doesn't always get her showers on time. They don't tell me when her medicine is running out, and sometimes I find out too late. I visit her a lot and see that the care changes depending on who's working. I told the bosses about these problems, but nothing gets better. The food in the dining room isn't very good. I feel like I have to visit every day to make sure my mom is okay, even though they promised to take good care of her. We take her home on weekends because we're worried. I'm also worried about the residents who don't have family visiting them. My mom has been here for over three months, and they still haven't given her the wheelchair they promised in January.
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Anonymous
"Caring Community with Activities"
I like how well they take care of my dad here. The place is clean, and he enjoys the activities. I’d recommend it.
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Anonymous
"Great staff, clean community, and engaging activities!"
So far, everything is going well for my mom at this community. She seems to have adjusted well, and I’m pleased. The place looks great, and it’s always clean. I really like the staff; they’ve been helpful and welcoming. She’s tried some new activities that really help keep her mind sharp. The food is very good, and they serve well-balanced meals. They’re doing their best to take care of my mom. I would recommend it.
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Anonymous
"HeartFields Assisted Living Excels with a Few Communication Improvements"
Overall, HeartFields Assisted Living has been great! They made the transition easy for my loved one, and everyone is friendly and professional. The facility is clean, and the food is enjoyable. My only concern is communication about her daily activities.
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Anonymous
"Friendly and Caring Place with a Nice Atmosphere"
This is a nice place with friendly people who care.
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Anonymous
"Caring and Friendly Assisted Living Facility Receives High Recommendation"
The staff at Heartfields is super nice and always willing to help. They really care about the people who live there. I think Heartfields is a great place and I would tell anyone to go there!
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Shallbe
"Not what we expected: Feels like a nursing home."
It looked and felt like a nursing home, which wasn't what we were seeking in an assisted living facility.
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Kitty
"Friendly Staff"
The staff was really friendly and helpful.
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