Assisted Living Facilities

Imperial Plaza

3.7/5.00 - based on 97 reviews
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3/5.00 Published 9 months ago

"Assisted Living Facility Review: Mixed Experience, Potential for Improvement"

My family member moved in and an awesome worker, , was really nice and respectful. But when she went on leave for having a baby, it got harder to talk with the other staff. We asked for things to be fixed, but they didn’t get to it for a whole month. Also, the rooms are too hot and we can't make them cooler. We saw cockroaches in the hallway, which was gross. Seems like some staff have changed recently. They say they might get better at fixing stuff. The place is looking for more maintenance workers.

4/5.00 Published 10 months ago

"Mixed Experience, Great Staff"

The windows need replacing badly, and the hallways and resident doors need immediate painting. The halls smell awful. Despite this, it's not a bad community overall, but for the price they're paying, these issues should be addressed promptly. [Name removed] at the front desk is amazing; she made moving so easy. The laundry rooms in the basement look a little scary, but the activities are good. Unfortunately, my mom doesn't receive care here—just food occasionally, which is great. I appreciate the on-site grocery store and doctor's office/pharmacy.

1/5.00 Published 10 months ago

"Stay away! My relative left due to cleanliness and neglect."

My family member used to live at Legacy at Imperial Village. We had to move them to a nicer place quickly. We told the staff about our worries, and they wrote them down, but nothing got fixed. I don't think anyone should go there.

2/5.00 Published 11 months ago

"Disappointing Experience at Assisted Living Facility Under New Management"

My mom moved in a few months before new owners took over, and everything was good. That's why we picked it. But after the new company took charge, things started getting worse. We had a set move-out date, but LIV charged us for the whole month, saying they couldn't prorate. I've left lots of messages, emails, and calls, but even after more than 2 months, I haven't got my refund or a clear answer. When I finally talk to someone, they're not very friendly or helpful. If you're not a new resident, you won't get much service, whether it's customer service or any other help you need. This place used to be nice for over 50 years until this new company came along. Now, I wouldn't recommend it to anyone. Good luck if you choose this place.

3/5.00 Published 1 year ago

"Improvements Needed at Legacy Assisted Living Facility"

My experience with Legacy at Imperial Village has been okay. There are a few things that need to get better. Firstly, the elevator hasn't been working since May. That's a long time! It's not safe and could be a problem for some residents. Also, there are some safety issues around the place. That's concerning. Another thing is that they tell you one price but end up charging a different price. That's not fair. Overall, they need to fix these issues to make it better for everyone.

1/5.00 Published 1 year ago

"Golden Years Struggles"

I've lived here for 6 years, but things have gotten worse in the last 2 years. The washers and dryers took forever to replace, and now we have to pay to use them. Elevators in two buildings are broken, and there's no service when someone moves in or out. The kitchen has been closed for almost 2 months. Squatters and homeless people hang around. Roaches are somewhat controlled, but bedbugs are still a problem. Security was removed recently, and there are druggies and drunks everywhere. The owners call it 'Low income,' which is true since they took over. Trash piles up on weekends. The Tenants' Association delivers USPS packages because management stopped doing it, and thefts and assaults happen. Welcome to our golden years—if you have another choice, take it!

2/5.00 Published 1 year ago

"Assisted Living Facility Needs Improvement in Activities and Amenities"

The workers are okay. They got a new cook, but I make my own food. I wish there were more things to do, and they should go to the store more often. Also, it would be good to have a pharmacy here. Make sure to ask for everything in writing before you come. They are getting better.

1/5.00 Published 1 year ago

"Doors Unfixed: Safety Concerns at Assisted Living Facility"

Hey, they really need to step up their game at that place. I visit a lot, and there are things that need cleaning up for the seniors who live there. My dad pays a good amount to stay there, but the doors aren't fixed. I've heard residents say the door has been broken for over a year. That's not okay—it's a safety issue for anyone walking in at night.

4/5.00 Published 2 years ago

"Nice community with beautiful facilities, but meal service needs improvement"

Legacy at Imperial Village is a really nice place. It’s beautiful, and the staff who give out medicine in the mornings and evenings do a great job. The value is good, and we’d recommend it to other families. The only complaint from our loved one is about the meals. Sometimes the menu doesn’t match what’s available, and there’s a long wait to place an order.

4/5.00 Published 2 years ago

"Nice place but high-rise and extra food costs"

I visited this place and it seemed nice. But since it’s a high-rise, we worried it might be too hard for mom to get around. Plus, the food wasn’t included in the price and would cost extra.

2/5.00 Published 2 years ago

"Assisted Living Facility Review"

My family member told me that the food they show in the brochure isn't served to the residents. The bus used to run every day for transportation, but now they can't find a driver. This could mean they'll have to stop the service, which makes it tough for non-drivers to get to the doctor or stores. I think there's supposed to be a laundry room in each building, but there are only two washers and dryers working, which isn't enough for everyone. Despite these issues, my loved one likes their apartment.

4/5.00 Published 2 years ago

"Great experience; wish there were closer facilities available"

I think it was a great experience for my mother-in-law. She is still there and happy. The only thing that could improve is having more facilities to choose from. We had to choose one about 45 minutes away because there weren’t many options close by. That was the only downside.

4/5.00 Published 2 years ago

"Sister happy, but food costs are a bit high"

My sister is really happy there and it’s perfect for her. Her only complaint is that the food is a bit expensive.

3/5.00 Published 2 years ago

"Old, lacking amenities."

We toured, but old and lacking what we needed.

4/5.00 Published 2 years ago

"Good value with room for improvement in service and food"

I think the management could improve how they take care of the grounds, which is my main issue. The restaurant could also be better, as the food variety and service aren't the best. But overall, it's a good deal for the price, especially compared to other places I checked out nearby. I would recommend Legacy at Imperial Village and have already done so.

3/5.00 Published 2 years ago

"New ownership, staffing issues, rushed remodel, not recommended"

Not recommending due to new ownership, staffing issues, and rushed remodel.

3/5.00 Published 2 years ago

"Improvements needed, but good value overall"

Under new management, ongoing improvements needed. Some facilities lacking.

3/5.00 Published 2 years ago

"Adequate Facility, But Maintenance and Respect Lacking"

My mom has been living here for over a year and a half. At first, everything seemed fine, just the normal small problems you'd expect in a place like this. But things have really gone downhill since new management took over in early 2021. The buildings and their equipment are pretty old. To draw in new people, they're focusing on making the place look nice—fresh paint and pretty floors—instead of fixing important stuff like leaky pipes and the air conditioning that only works sometimes. And if something breaks on the weekend, nothing gets done until Monday. Whenever we ask for help with anything, the way they talk to us is basically, "That's just the way it is, like it or not," without any care for the older folks living here. We've even had to pay for a handyman ourselves to fix things that should be included in what we pay for rent, because waiting for their maintenance team to even check it out takes forever. Sure, it's not too expensive, and my mom really likes her friends here. But honestly, if it were up to me, I'd have her move somewhere else. It's just not worth the stress of dealing with all these problems and feeling like my mom doesn't matter to them.

4/5.00 Published 6 years ago

"Fun Activities, Friendly Staff, Great Services!"

We picked Imperial Plaza because they have fun things to do and good services. The workers were nice and helpful, and they answered all my questions.

3/5.00 Published 6 years ago

"Decent Assisted Living Facility with Friendly Staff and Convenient Services"

This assisted living place is pretty cool, with nice folks who care a lot. But I wasn't so sure about the memory care area being on the 6th floor and the bathrooms are kinda small. And, yeah, there was an issue at some point about folks trying to sneak out by the elevator. Walking down the hall felt a bit like being in an old motel, kinda narrow. But it was neat to see little showboxes outside each room for folks to put up family pictures. Some folks share rooms, others have their own. They even have a little mall with a bank, grocery store, library, and pharmacy. There's always some kind of medical professional on hand. Plus, it's super close to where I live.

2/5.00 Published 6 years ago

"Inadequate Space for Memory Care at Dad's Facility"

Dad's place wasn't great. The memory care area was way too small.

0.5/5.00 Published 6 years ago

"Money-Grubbing Facility Deteriorates, Ignores Health Hazards and Conveniences"

This facility used to be somewhat adequate, but it's now laughable. They incessantly hike the rent by $100 every year. The carpets lack padding, and on a sweltering 83-degree day near the end of March, the place was stifling due to a non-functioning air conditioning system. This is especially problematic for older folks with breathing difficulties. The staff just shrugs it off. Constant issues plague the elevators and AC units. We don't even know if the deteriorating insulation on the ground floor's water pipes is asbestos-riddled. It's not worth the exorbitant costs they siphon from the elderly's savings. Plus, the once handy in-house pharmacy - saving residents from running around for their meds - was axed by their clueless corporate heads. They claim to care but don't be fooled - their only concern is fattening their wallets. This appraisal was written in March 2018.

3/5.00 Published 7 years ago

"Nice Folks, but Facility Needs Renovations"

Most folks at Brookdale Imperial Plaza were kind and friendly. However, the place really needed some fixing and upgrading. The folks were amazing, don't get me wrong. The eating area was pretty neat. My mom's room seemed to only be for short-term stays and it was a gloomy place to be in. The restroom was even missing a door. She couldn't join any fun activities because she was recovering. The dull-looking walls didn't help with feeling relaxed or cheerful. My mom stayed until I was able to move her to another place.

2.5/5.00 Published 7 years ago

"Guide Welcoming but Facility Large and Dull"

The tour guide was great, but the place seemed old and boring, almost like a hospital. The staff didn't appear to pay a lot of attention and the whole place was bigger than what we thought was right for my mother-in-law. We didn't really think this was the right place for her at all,

3.5/5.00 Published 7 years ago

"Great value with memory care unit, enjoyable meals and activities!"

This place is pretty affordable, and we picked it because they have a memory care unit too. Dad hasn't grumbled about the food, and he likes joining in on the activities they offer. Overall, I'm happy and would suggest this place to anyone on a budget.

5/5.00 Published 7 years ago

"Happy and active in a clean, caring community"

This is a nice place. I’m glad he’s happy and can do many things by himself. The place is very clean, and he enjoys spending time outside. He likes many of the meals provided. It’s great that he’s involved in activities with other residents. We would recommend this community to other families for their loved ones.

4/5.00 Published 7 years ago

"Still Adjusting, but Overall Mom is in Good Hands Here"

It's been a tough transition for my mom moving to this community, but overall, I feel she's safe. She's still adjusting, and I'm comfortable with her being here. The staff is good, and they take care of her well. The community needs some updates, especially the elevators. Meals are okay, and there are activities for residents. So far, things are moving in the right direction, and I'd recommend it.

5/5.00 Published 7 years ago

"Excellent Care and Activities for Loved Ones—Highly Recommend"

This is a fantastic place for great care. We’ve just moved in, and so far everything has been excellent. The community is very clean, and we love the menu with lots of tasty options. They offer many activities as well. We definitely recommend this place to other families looking for care for their loved ones.

5/5.00 Published 7 years ago

"Good community, but pricing was too high."

We decided not to choose Brookdale Imperial Plaza because their pricing was very a la carte. The final cost seemed too high.

1/5.00 Published 7 years ago

"Displeased with Lack of Staff and Facilites"

The memory unit lacks sufficient staff support. There isn't any outdoor space, just a parking lot. No proper meeting place is provided for families. Activities and trips are scarce. Transport is arranged for doctor visits though. Some staff members aren't as friendly as others.

5/5.00 Published 7 years ago

"Clean and nice, but had to choose another option"

I really liked Brookdale Imperial Plaza when I visited. The place was clean and nice. Unfortunately, I had to choose another option before I could get more information.

4/5.00 Published 7 years ago

"Great Place for a Respite Stay"

My mother-in-law stayed at Brookdale Imperial Plaza for a little while, and it was really nice. If we ever need it again, we’d go back to Brookdale. The people who work there were kind and made sure she was well taken care of. We don’t have anything bad to say about it.

5/5.00 Published 7 years ago

"Perfect choice for when I need to move!"

I've already decided this is where I want to go when I need to leave my home. I like that they serve hot meals and you buy a meal ticket instead of paying for each meal. It's an older place, but they've updated many parts and added fresh paint. They also keep me on their top list for openings. Everyone is really nice!

4/5.00 Published 7 years ago

"Community Falls Short on Communication, Shines in Care and Activities"

I like this place overall, but they need to work on talking with us better. It seems like they don't care much about making us happy. The people who take care of my mom are nice. The food here is really tasty, and I'm happy with it. They have a bunch of stuff to do, like games and shows in a big room. The building is kinda old, but they do try to keep it clean.

3/5.00 Published 7 years ago

"Decent Care at Conveniently Located Facility"

Our experience at this facility for my mom-in-law has been alright. The people working there are decent. We're mostly happy with how they're looking after her. For us to visit, this place is in a great spot. Things are working out fairly well. So yeah, I'd suggest this place.

4/5.00 Published 7 years ago

"Enjoyable Visit: Lovely Community, Friendly Staff for In-Laws' Needs"

We checked out this place for my husband's parents. It's a good place, everything looked neat and tidy. The people we met were really nice and friendly. Overall, it was a good experience.

3/5.00 Published 7 years ago

"Independent Living Good, Assisted Living Not So Much"

The independent living section in this community is great and I'd endorse it. However, for the assisted living part, I wouldn't want my mom living there. The room she would've been given didn't really impress me.

5/5.00 Published 8 years ago

"Great staff, activities, and food—just needs better cleaning."

The staff has been amazing with me and my loved one. They helped my loved one adjust and join many activities they offer. They could improve a bit with cleaning. My loved one said the food is good. I ate with him and thought it was great.

4/5.00 Published 8 years ago

"Uncle Thriving in New Home"

My uncle is doing really well at this place. He's settling in nicely, and we're happy with his decision. He can still do his own thing, but help is there if he needs it. The people who work here are nice, and they've been quick to help out when needed. They've got fun stuff for everyone to do. He likes the food too. Overall, it's been great. I feel good knowing he's taken care of here.

5/5.00 Published 8 years ago

"Friendly staff, but not what we were looking for"

The people were friendly and great to tour with. However, the place wasn’t as nice as I expected. We didn’t find the homey feel we were looking for, but they did know their stuff during the tour.

5/5.00 Published 8 years ago

"Dad Loves It Here; Safe, Clean, and Friendly Community"

My father is doing really well at this place. He loves it here, and I’m happy with his move. The community is lovely, very clean, and well-kept. The staff is helpful and kind. There are many activities, and he’s excited to try them. I feel he’s safe and well cared for. I would definitely recommend this community—it’s a great place.

4/5.00 Published 8 years ago

"Big and Clean but a Bit Old"

Brookdale Imperial Plaza is a really big community. There are 10 floors, and it's huge. It's an older place that might need some updates. It's very clean and organized. The hallways to the rooms are very narrow. Overall, I thought it was a nice place but too big for my loved one.

4.5/5.00 Published 8 years ago

"Great food, clean community, and fun activities!"

I’ve only lived here a short while, but everything’s been great. They have 3 restaurants, and the food I tried was delicious. The community is clean and has lots of activities and trips every day. They have things like bingo, knitting, and a mini gym.

4/5.00 Published 8 years ago

"Lack of Amenities and Maintenance Issues"

This place doesn't make you buy meals. Our family member can cook. New residents only get one orientation a month. They might not know how to join activities for almost a month. Cleaning and fixing things here are big problems. The flower beds at the front are full of weeds. The whole place doesn't get cleaned well. Some rooms are rented without being cleaned first.

5/5.00 Published 8 years ago

"Great Community with Excellent Care and Peace of Mind"

Everything has been great for my mother at this community. I’m very happy with her move here. She’s getting good care, and everyone is very friendly and welcoming. She has become more social and outgoing. The community is beautiful, always clean, and the food is wonderful. I feel confident she is safe and enjoys her time here. I would definitely recommend this place—it has given me peace of mind.

4/5.00 Published 8 years ago

"Peace of Mind: A Safe and Clean Community for Seniors"

My mom's time at this place was pretty good. We liked it. She felt safe and cared for here. The place looks neat and tidy. Everything seemed well taken care of to me. In general, I'd suggest this place.

4/5.00 Published 8 years ago

"Tour #1"

I really liked this place, and I’d choose it for myself! The architecture is beautiful, reminding me of Richmond. It’s a pretty facility, and my mom can even go out to the veranda. However, my mom felt it was too urban for her, being on a busy corner street. The marketing girl was very engaging with residents, and it was clear she knew them.

3/5.00 Published 8 years ago

"Imperial Plaza: Great Staff, Abundant Activities, Needs some Fix-ups"

Imperial Plaza's best part is its team. They remember everyone's name and act fast when something is needed. There's lots of fun stuff to do with many advantages right there. But, it's an old place and needs some fix-up, especially the elevators and doorways.

4/5.00 Published 8 years ago

"Mixed Care Facility with Welcoming Residents"

This place is really big! Everything looked clean and well taken care of. They have four places to eat here. The people who live here were all nice, they told me lots of helpful stuff, but sometimes they were a bit too friendly. The buildings are old and you can tell they've been around a while. I didn't like that they mix up people who need different levels of help, like those with memory problems, those who need some help, and those who can do things on their own. I'd rather just have a place for people who can take care of themselves.

3/5.00 Published 8 years ago

"New Resident Finds Hidden Costs and Outdated Systems"

The room's really good. But, the salespeople didn't clearly explain the costs. I only discovered this after signing the lease. Their old-fashioned way of billing and paying seemed out of date.

4.5/5.00 Published 8 years ago

"Great choice for a smooth transition and nearby amenities"

I initially thought I was calling Brookdale directly but was connected to A Place For Mom instead. At first, I wasn’t thrilled, but later I realized they were a big help. My parents are moving from Florida, so finding the right place was really time-consuming. Traveling between locations was a hassle, especially when they didn’t meet our needs. The service from A Place For Mom helped us narrow it down to three good options. This saved a lot of time and effort for both me and my parents, which was crucial during their visit. They chose Brookdale for many reasons: no big upfront fees, no need to go outside unless they want to, and everything they might need is right there. There are restaurants, stores, doctors, a bank, a salon, and more. The staff at Brookdale are excellent, and they address every concern. My parents are moving in on April 1st, and I’m really happy they’ll be close to more family.

5/5.00 Published 8 years ago

"Mom is Safe and Settled in at This Facility"

I know my mom is safe here. She was really upset at first, but now I can see she’s settled in. I love this place. Soon she’ll only have $1650 left, and I’m praying she can stay.

4/5.00 Published 8 years ago

"Assisted Living Facility: Decent Care with Minor Hiccups"

We had some issues with talking at first, but it's okay now. The people working here really care about the residents' health. Sometimes there aren't enough staff, but that's just how it goes. Overall, it's been pretty good, just a few small problems.

4.5/5.00 Published 8 years ago

"Warm and Friendly Assisted Living with Cozy Rooms"

This is a really nice place! The staff are super friendly and always helpful. The rooms are clean and cozy, and the activities are fun. It feels like a community where everyone cares about each other. It’s a great spot for anyone looking for a warm and welcoming home.

3/5.00 Published 9 years ago

"Brookdale Plaze Needs Better Communication and Organization"

Brookdale Imperial Plaza seems a bit messy and their communication could be better. My mother-in-law is staying temporarily. We had plans to move her into the independent living area, but on the day of the move, they told us she needed to stay in assisted living. They also said she can't move until she's had a mental health check. It feels like they're not really sure what they're doing. Their medical staff and office workers don't seem to be on the same page. I get that it's a tough job caring for older people and it's certainly not terrible. They just really need to work on talking to each other better.

3/5.00 Published 9 years ago

"Mostly Happy with Brookdale Imperial Plaza Experience"

I've mostly enjoyed my time at Brookdale Imperial Plaza. The place is always neat and tidy. The people who work there are really nice. I think it's worth what we pay. I don't have any problems to talk about.

1.5/5.00 Published 9 years ago

"Ignoring Bugs and Neglecting Residents: A Nightmare Stay"

Since I moved in here 4 months ago, I've seen a lot of bugs. Even though I have repeatedly informed the staff about my fear of bugs, they don't seem to pay much attention. I was so fed up that I decided to spend 5 nights at a hotel just to get a peaceful night's sleep. What's the point of having an apartment here if I have to book a hotel room to sleep?

1.5/5.00 Published 9 years ago

"Brookdale Plaza: Discomfort and Discourtesy Pervasively Experienced"

Brookdale Imperial Plaza has proven to be a challenge to live in. I was guaranteed control of my air and heat, but instead, management decides when to switch on or off the AC. My room has constantly felt like a sauna. They claimed transportation within a five-mile radius is free; it's actually $12 round trip. The transportation head, was rude. I made a simple inquiry about a farmers market, and got a long rant about being understaffed. I requested an extra hour at Willow Lawn and he told me to take a cab if I didn't like his rules. This was shocking. I confronted him and he said he was tired of complaints. But I wasn't complaining, just asking. I believe an apology is in order. Other residents also convey dissatisfaction. The choices of shops and stores seems beyond our control.

3/5.00 Published 9 years ago

"Limited Response to Repair Calls and Emergencies"

When we call for repairs, no one responds for days. We discovered black mold in my mom's unit and despite calling twice in a span of three days, THERE'S NO ONE to inspect it.

4/5.00 Published 9 years ago

"Enjoyable Assisted Living with Stunning Views and Abundant Activities!"

This place is almost like a 5-star hotel! When I moved in, I noticed a few spots that hadn't been cleaned properly, but overall, I'm super happy here! The view from my window is amazing, and there are so many fun things to do. Staying active is really important as we get older, and this place makes it easy to do just that!

3/5.00 Published 9 years ago

"Average Assisted Living with Acceptable Prices and Amenities"

This place was one of the few that would accept someone with mental health concerns. I feel that the doctor isn't the best, personally. The medical care is a bit unsure - there have been mix-ups with her prescriptions. She enjoys the outdoor areas and has the freedom to walk as little or as much as she likes. They host activities and the food is alright. The cost seems about the same as other places. The people here are fine, and it seems most of the staff are trained for assisted living.

5/5.00 Published 9 years ago

"Everything Seniors Need, All in One Place"

Brookdale Imperial Plaza is fantastic for seniors! They have a pharmacy, doctors, and stores all in one place. The building is really nice, and I'm very happy with everything. There are lots of activities and everyone is super friendly. I would definitely suggest Brookdale Imperial Plaza to anyone. I'm really pleased.

4/5.00 Published 9 years ago

"Communication Needs Improvement"

They could do better at answering their phones. They haven't been great at returning phone calls either. We're worried because no one has responded or returned our calls.

5/5.00 Published 9 years ago

"Great Value and Friendly Community with Many Services"

My brother and I researched a lot to find a great place for our mom where she could stay comfortably and enjoy activities with people her own age. When we first visited, we were really impressed by how friendly everyone was, including both staff and residents. The grounds are kept in perfect condition, and the gated community was a big plus for us. We also found it to be a great value for the money. Although it isn’t brand new, everything is clean and updated. One good thing about the older buildings is that the apartments are usually bigger than in many other places. They offer many extra services, but since the rent is affordable, we could also get Mom cleaning services and other amenities we hadn’t thought of before. There are three restaurants, ranging from a nice dining experience to a casual pub. There’s also a doctor, convenience store, pharmacy, hair salon, and Towne Bank. Plus, there are breezeways that connect everything, so you can go from place to place without going outside in bad weather. This is a huge, self-contained complex. Mom isn’t moving in for a couple of weeks, but we’re already very impressed. I’ll update this review once she’s settled in.

5/5.00 Published 9 years ago

"My mom is super happy. It’s awesome."

My mom is super happy here. It’s awesome. She has a packed schedule with fun activities like singing, concerts, and movies. She’s really enjoying herself. I’m so thankful. The management really knows what they’re doing. It’s the happiest place I’ve seen in a long time. Seeing my mom happy is the best. I highly recommend it. It’s a great and affordable place. I couldn’t ask for more. The meals are delicious.

5/5.00 Published 9 years ago

"Great place, happy parents, good experience"

This place is great. Both my mom and dad live here. They're getting more involved in activities and are really happy. It's been a good experience.

5/5.00 Published 9 years ago

"Very Clean and Attractive Community"

The Brookdale Imperial Plaza was a nice place. Overall, it was a clean and pleasant facility. I toured the community and my first impression was that it was very clean and attractive.

5/5.00 Published 9 years ago

"Dad loves the food and staff at this facility"

I'm really happy with this place. My dad likes it, and that's what matters. He says the food is good, there are some activities, and the staff is very nice.

5/5.00 Published 9 years ago

"Highly recommend this place for excellent care and service"

They did a great job. I recommend this place to anyone. We are very happy. They were super accommodating. My father-in-law loves it here. They are always on top of things! They really care. You ring the buzzer, and they answer right away. Excellent, just excellent.

4/5.00 Published 10 years ago

"A Great Option Near Me"

My mom thinks she'll live with me. Imperial Plaza was nice, might keep in mind later.

5/5.00 Published 10 years ago

"Impressive facility with great amenities and friendly staff!"

We visited this place while exploring options for a loved one. The facility was very clean, and the staff were friendly and caring. It had lots of great amenities. Besides usual activities, they offered mind-stimulating classes like computer lessons. Although our loved one wasn't ready to move, we were impressed and might think about it for ourselves in the future!

4/5.00 Published 10 years ago

"Satisfactory Care for Our Loved One"

Our relative is at Imperial Plaza, and they're doing well. There's room for improvement, but overall, we're satisfied.

5/5.00 Published 10 years ago

"Great value and friendly, helpful staff"

Great price with really friendly and helpful staff.

5/5.00 Published 10 years ago

"Pleased with the decision"

They've been easy to work with and really welcoming to my Mom. We're happy we made this choice. My Mom's apartment in Boxwood is very cute, and the staff is delightful.

5/5.00 Published 10 years ago

"Excellent Care and Great Services for Seniors"

I moved my 88-year-old mom in with me in 2006. Now that I’m selling my house, I was worried about where she would live comfortably. At first, I thought Imperial Plaza was too expensive, but now I wish I had moved her there back in 2006. I’m hopeful she will enjoy a few more years here, making friends and enjoying all the activities. They offer many services, and the food in the restaurant is amazing. You have to try the Carrot Souffle! I feel at ease knowing my mom is in good hands.

5/5.00 Published 10 years ago

"Very pleased with helpful staff and affordable, clean facility"

Everything went well. The staff was kind, courteous, and helpful. They answered all our questions, even ones we didn’t know we had. The facility is clean and has many activities. One problem is that you have to go through the laundry area to get to your room from the grocery store or anywhere else. The food was good, and it was one of the most affordable places we saw. We are very pleased with them.

2/5.00 Published 10 years ago

"Lack of a washer and dryer inside the facility's unit"

Missing laundry appliances in the apartment

3/5.00 Published 10 years ago

"Communication and Organization Lacking but Good Facilities, Food"

This place has some serious issues with communication. When we were moving my grandma in, it felt like a never-ending loop of phone calls and emails, just trying to get some straight answers. Once we got there, it felt like everyone was just passing the buck, and nobody could clearly tell us what was going on. There were jobs that we had specifically asked to be taken care of, but we ended up handling them ourselves. Each time something actually did get done, there was no follow-up. But despite these issues, we liked the place. My grandma had access to a lot of things, and all the stuff she needed was nearby. The trouble started after we made payment. Despite their promises, it took a really long time to deliver on what they had told us. And the activities? To stay updated, I had to hunt down a calendar. There's not just one place for activities, but spread out everywhere. The food’s pretty good, though.

5/5.00 Published 10 years ago

"Knowledgeable staff, clean facility, good food, and helpful planning"

The community is clean, and the staff is friendly. They respond well to needs and requests. It would help if they provided a long-term view on paying for assisted living, including a worst-case scenario, so families can plan better financially. They are knowledgeable about Alzheimer’s, and I like that the medical staff is employed directly by Imperial, not an outside agency. The meals offer many choices, and the food is pretty good.

3.5/5.00 Published 10 years ago

"Facility with plenty, but too far; mixed preference for living."

I went to this place. It's pretty big and has lots of stuff. I preferred the part where people can do things on their own more than the part where they need more help, but I don't think my mom could handle living by herself there. It might be too confusing for her. The people who work there were really nice. It's just farther away than I wanted it to be.

4.5/5.00 Published 11 years ago

"Lots of Activities and Good Food!"

My mom used to live here, and I was happy with it. She was in the independent living section, which was pretty good. There were lots of activities, even though she didn't join in much. They had a free bus system for residents, took trips for lunch and vacations, and played bingo. They really had it all! My mom had just moved in, so she was a bit upset and didn’t get involved much. But she did say the food was good.

3.5/5.00 Published 11 years ago

"Nice but Not Meeting Our Needs"

My dad stayed here for around two months, but we had to move him out due to behavior problems. The community is quite big, and they don't provide meals. We ended up signing my dad up for meals on wheels. It was pleasant, but it didn't meet my dad's needs.

3/5.00 Published 11 years ago

"Imperial Plaza: Great Food, Overwhelmingly Large Campus"

Imperial Plaza offers top-notch meal options and dining areas. However, their property was too large and intense for my mom.

3/5.00 Published 11 years ago

"Extra monitoring required for assisted living staff."

My mom was in one of the apartments and got company from the facility workers, which cost extra. She stayed there for around two to two and a half years. It was alright, but I feel like they could improve how they manage their staff, especially those who keep her company. We had issues with her medication and occasionally person who supposed to show up on time, didn't. You had to keep a close eye on everything.

4/5.00 Published 11 years ago

"First Impression Positive, More Visits Needed"

I liked what I saw at this place, but it was the first one I visited. Gonna check out more before deciding.

4/5.00 Published 11 years ago

"Mixed Feelings: Affordable but Mediocre Assisted Living Facility"

This place is kind of so-so. The cost is good, but the place itself is just okay.

3/5.00 Published 11 years ago

"Too Large for Us, But Great for Social People"

It's just too large for us. But, I believe folks who are more social would love it here.

4/5.00 Published 11 years ago

"Safe and cozy place to consider"

This place is a good choice if you're looking for somewhere safe and cozy for your loved ones. Staff are friendly and seem to genuinely care about the residents. The facility is clean and well-maintained, and there are plenty of activities to keep residents engaged. The only downside is that the dining options could be improved, but overall, it's definitely worth considering.

4/5.00 Published 11 years ago

"Budget-friendly and impressive assisted living with lovely campus"

This place has tall buildings that look a bit old, but the area around them is beautiful and the people living here seem nice! You can find everything you need here without having to go outside. The person in charge was really helpful and told us a lot of useful information. The rooms are good and not too small. It's not too expensive and fits our budget well. There are lots of people living here, almost 1,000!

4/5.00 Published 11 years ago

"Spotless and friendly, a perfect place for Mom's next chapter."

This place is super clean, and the people are really nice. My mom would totally dig it if she had to move right now.

4/5.00 Published 11 years ago

"Warm Welcome and Personalized Services Shine at Assisted Living Facility"

During our visit, the Director was really kind and helpful. Mom and I felt comfortable asking questions. Right now, Mom likes this place the best for a few reasons. She enjoys how it feels like a little community here. They have lots of services available, like a pharmacy, nurses, doctors, a bank, and a convenience store. Almost everyone we met said hello and made Mom feel welcome. She hasn't even moved in yet! Page treated us to dinner, and Mom loved it. The staff were friendly, and there was so much food she took some home. Even at dinner, people were friendly and hoped Mom would join them. This place lets Mom choose the services she wants, which she likes. Overall, she left feeling like she could make friends here. Plus, it fits within her budget. The only downside is that it's the oldest facility we visited, but it's well-maintained.

4/5.00 Published 11 years ago

"“Flexible Care for Changing Needs”"

I like this place a lot. It can adjust its care to match my Mom’s changing needs.

5/5.00 Published 11 years ago

"Definitely an option for assisted living"

This place is definitely an option for anyone looking for assisted living. The staff is kind, the environment is welcoming, and they offer great care. It’s worth considering.

4/5.00 Published 11 years ago

"Enjoyed People & Offerings"

I really enjoyed the people here and appreciated what they had to offer.

5/5.00 Published 11 years ago

"Fantastic place, our top choice for moving in."

This is a fantastic place. It's our top choice for when we're ready to move.

Imperial Plaza

Address
1717 Bellevue Avenue
Richmond, VA - 23227

Website

Email

Telephone
(804) 262-7008

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