Assisted Living Facilities

Sunrise at Bon Air

3.9/5.00 - based on 38 reviews
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4/5.00 Published 1 year ago

"Sunrise Shines with Happy Mom and Friendly Staff"

We really like Sunrise. My mom is super happy here, and that’s what matters most. The staff is friendly and helpful. Whenever there’s a problem, they fix it quickly. The group activities are great, and my mom joins in all of them.

4/5.00 Published 1 year ago

"Great place but pricey with parking issues; consider expanding parking."

The facility is really nice overall. However, there are two things that could be better. First, it costs more than [removed] dollars every month. Second, there's hardly any parking. They have extra parking across the street at a church, but it's quite a walk. Since it costs so much to live there, they really should add more parking spaces, or have the staff park at the church instead.

4/5.00 Published 1 year ago

"Nice tour, community; not chosen for loved one."

We toured Sunrise at Bon Air; nice community, though not chosen.

3/5.00 Published 1 year ago

"Disappointing Tour Experience at Sunrise at Bon Air Assisted Living"

Our family visited Sunrise at Bon Air in person, and it seems like things have gotten worse based on the tour.

3/5.00 Published 1 year ago

"Not Quite Right: Okay Tour but Pricing Didn't Fit"

Our family visited Sunrise at Bon Air in person. It was okay, but not the right fit for our loved one. Plus, the price wasn't what we wanted.

4/5.00 Published 1 year ago

"Great Facility, Too Far for Family"

I visited this place and it was really nice. The administration was excellent, but it was too far for my dad to travel and visit.

4/5.00 Published 1 year ago

"Beautiful Tour, Cost Concerns"

We loved our tour at Sunrise Bon Air! The place is gorgeous, but the cost was too high for us. The staff gave us a fantastic tour, showcasing everything they offer.

3/5.00 Published 2 years ago

"Gloomy and outdated atmosphere during facility tour."

I visited this place, but I didn't find it impressive. It felt really gloomy and old-fashioned. It made me feel a bit sad just being there.

4/5.00 Published 6 years ago

"Lovely Decor, Great Schedule, and Caring Staff"

Sunrise was lovely. The decorations on the walls made it very cheerful. I liked that all residents are on one floor. The country look with fireplaces and comfy seating in the common area was great. They had a nice schedule for activities, and I met many staff members. I really liked it. Their shared rooms had two separate bedrooms but shared a bathroom, which was in a little foyer outside the bedroom doors. The foyer was big enough for a small sofa and a couple of chairs. They have skilled nurses in the morning and CNAs and Med Techs in the evening and night.

4/5.00 Published 6 years ago

"Warm and welcoming assisted living with fun activities and caring staff."

The people who work here take really good care of my sister, and they seem to know what they're doing. Everybody is nice, and they make sure all the people who live here are included in the activities. One thing they do that everybody likes is they take everyone on a bus for field trips. The place itself is bright and nicely decorated. I think other families would like it here.

3/5.00 Published 7 years ago

"Older Building and Small Rooms, Clean but Not Quite Right"

I checked out this place while searching for my Mom's next home. The building's a bit old, not really up-to-date, and the colors used throughout make it feel gloomy. I got a good look at the rooms, which aren't very big. On the bright side, everything was neat and tidy. I met with each department head who filled me in on their roles in the facility. The team was friendly and answered my questions. But in the end, this spot just wasn't the right fit for us.

5/5.00 Published 7 years ago

"Perfect Place with Great Staff and Activities"

This community is in a great spot for us. The staff have been very helpful and encouraging. They manage different levels of memory care well. The place is clean, and the grounds are nice. My wife has begun joining some daily activities. The food is tasty and includes healthy options. I can't say enough good things about this community and would highly recommend it.

4/5.00 Published 7 years ago

"Caring Community Close to Home Makes a Big Difference"

When thinking about a place for my mom, it's the small stuff that counts. This place has been really good about talking to me to figure out what's best for her. She's doing fine and getting the help she needs. I like that it's only two miles away from me. That's a big deal because it means I can help the staff understand her better. I can pop in whenever I want, and they always keep me updated. The people who work here are patient and kind. They even let me bring my dog to visit her, which the other folks living there really like. I'm confident she's in good hands here. I'd tell others to check this place out.

2/5.00 Published 7 years ago

"Great for self-care, not so much for needing extra help"

The place looks good. They just don't have enough staff. Folks here hit the call button but sometimes they wait up to an hour for a caretaker. They admit people who need lots of attention but don't have enough staff. The place is great if you can take care of yourself. But if you need a lot of help, you might want to look somewhere else.

4/5.00 Published 8 years ago

"Pleasant Community with Caring Staff"

So far, we haven't encountered any issues with this community. It's a really pleasant place. The staff members are always cheerful, and whenever I need assistance, I can easily find someone. Unfortunately, my father isn't a big fan of the food. Overall, though, they take excellent care of him.

1/5.00 Published 8 years ago

"Utter Disregard for Residents in Assisted Living"

This place is pure awfulness. I have a relative who has lived there for some time. She's ignored by the staff for long periods. I visit her every few days and every time, I find her soaked in her own pee. Her clothes, as well as her furniture, are drenched, which they've tried to hide by only doing half a job of cleaning up. This is clear mistreatment of the elderly! When we complain, they pretend to talk to the staff, but nothing improves. They're only interested in their earnings. DO NOT SEND YOUR BELOVED FAMILY MEMBER HERE!!!!!!

1/5.00 Published 9 years ago

"Mirage of Care at Assisted Living Facility"

My mom has been living here for 3 years. We were really excited before she moved, mainly because of the lovely decorations and the friendly staff. However, after she moved, the care she received was really bad. The staff didn't seem to care and were even rude. They didn't treat her with respect or kindness. Some of them would even argue with my mom, making her feel guilty for asking for help - the same help she needs because she's in an assisted living home. When I tried to talk to the staff, they were usually chatting or playing with their phones. My mom fell several times in her room, and it took them more than 5 hours to find her, even though they were meant to check on her every two hours. The staff even messed with her medicine to make their job easier. Despite asking to be informed about changes in her medication, I never got any updates. Even though my mom left recently, we're still paying for her room, but that didn't stop the staff from raiding her fridge. After only 3 days, her room, which was still technically ours, was looted. I beg you, if you're thinking of moving here, please look somewhere else.

5/5.00 Published 10 years ago

"Great place, wish we had found it sooner"

This place is really great. I only wish we had found it earlier.

4/5.00 Published 10 years ago

"Sparkling, welcoming assisted living facility."

The shared spaces were really clean and looked after. When we visited, the people who lived there were having fun together. I thought the rooms were nice because they had tall ceilings which made them feel spacious.

2/5.00 Published 10 years ago

"Comfort and professionalism lacking in these facilities."

We just didn't feel comfortable here. We weren't fans of the rooms. Frankly, the person who greeted us wasn't as professional as the rest.

3/5.00 Published 10 years ago

"Tight Hallways and High Prices, but Helpful Staff at Facility"

The hallways are pretty tight. The place is styled like a cabin. Rooms are very tiny with a small kitchen area. The food there didn't seem too tasty. However, a lady named Ruthie was helpful and kind, ready to answer questions. The price, however, is too high and there are extra fees.

3.5/5.00 Published 11 years ago

"Inconsistent Pricing Worries in Assisted Living Facility"

I thought the place and the facility were nice. We paid by the day, but there were extra charges for things we didn't necessarily need. It was hard to figure out how much we'd be spending because the cost changed each time we talked about it. That made me feel uneasy.

3/5.00 Published 11 years ago

"Appreciate the Effort, but Needs Work on Cleanliness and Menu"

The assisted living facilities could be cleaner, there's a consistent smell in the corridors. They clean and vacuum regularly but the residents' rooms only get serviced once a week, which could be improved. The quality of care varies with some staff doing a terrific job and others falling short. The variety of activities could be better, they offer them but the schedule isn't clearly defined. Physical therapy services are provided which is good. There isn't much enthusiasm among the residents when it comes to the food, my mother and her table mates have shared complaints. The menu could use more variety, after two months, I've noticed the same meals being served often. On the whole, the staff try their best which is commendable considering how challenging their job seems.

4/5.00 Published 11 years ago

"Sunrise: Nice Atmosphere, Lateral Move"

She , visited Sunrise and had a nice experience. she, the receptionist, was sweet and cheerful. The atmosphere was pleasant, and she was very informative. However, the price wouldn't change much, so it might not be worth it. I really liked the building's size—it wasn't too huge.

3/5.00 Published 11 years ago

"Decent Place. Unsure Why Mom Wasn't Attracted."

Looks decent. I'm unsure why Mom wasn't attracted to it.

5/5.00 Published 12 years ago

"Nice facility with activities, but too expensive for us"

The price is too high for us, but we can use the respite service. The facility is really nice and has many activities.

Sunrise at Bon Air

Amenities:

  •     Trained staff available 24-hours a day
  •     Daily physical fitness, creative, social, learning and spiritual activities, scheduled group trips and resident-sponsored clubs for a variety of interests
  •     Up to three delicious, well-balanced meals served daily featuring a variety of menu choices with snacks available throughout the day
  •     Monthly wellness visits by a licensed on-staff nurse
  •     Weekly housekeeping and daily trash removal
  •     Weekly personal laundry
  •     Social and educational programs for families
  •     Scheduled resident and family meetings
  •     Gracious accommodations with a variety of floor plans
  •     Maintenance of building and grounds

Address
2105 Cranbeck Road
Richmond, VA - 23235

Website
https://www.sunriseseniorliving.com/communities/sunrise-at-bon-air/overview.aspx

Email

Telephone
(804) 477-8839

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