The Crossings at Pheasant Ridge (Opening Early 2019)
Anonymous
"Kind Interactions Shine at Harmony Assisted Living"
Harmony, like many assisted living facilities, faces challenges due to low pay, staff shortages, and high employee turnover. However, during my visit, I observed only kind interactions with residents.
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Anonymous
"Harmony Assisted Living Falls Short on Care and Communication"
We've faced a lot of problems with the care at Harmony. The facility's leadership and staff change frequently. Unfortunately, our loved ones don't receive extra help despite needing high assisted living care. Communication about changes with families and residents is lacking.
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Anonymous
"Staffing issues and slow office response, but friendly staff"
The facility doesn't always have enough staff to meet their promises. The business office seldom responds to emails or phone calls. The food could be better. However, most of the staff are friendly and helpful. The nurse manager does a great job keeping families informed about important events.
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Deborah
"Great staff and activities, but more focus on male residents needed"
The marketing lady was amazing to work with. She made signing all the papers and moving our loved one in so much easier. The activities director is really energetic and made a great first impression. There are a good number of men living here, but while the activities director does a great job, we wish there was a bit more effort to get the men involved in activities. Sometimes the staff needs a little reminder, but we understand they are very busy. When they do their jobs, they do a great job.
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anonymous
"Friendly staff and great layout, highly recommend"
What we love about this place is the great layout of both the community and the apartments. Everything is very nice, and the staff is really friendly. Based on our experience with The Harmony Collection at Roanoke, we would recommend it to other families.
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BF
"Friendly staff and varied activities make this a good choice"
We've had a mostly good experience here. I’d suggest this place to others for their family members. The staff is friendly and eager to help residents and families. They serve three meals a day with choices, but my loved one thinks the portions could be a bit bigger. Residents can enjoy activities like music, entertainment, bingo, and more.
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Maureen
"Disappointing Care and Communication at Harmony Assisted Living"
We had a really bad experience at Harmony. The only positives were the dining room, the food service, and the physical therapist, and these were merely outside services, so, not directly related to Harmony itself. The sales lady also did a fantastic job. The Harmony building is pretty, but that doesn't make up for the defects. We wouldn't advise any families to let their loved ones stay here. They made us pay for level 5 care while our family member didn't even need that level of care. Even worse, the care we paid for was almost non-existent. Our loved one even went a whole week without a shower, and there was barely any communication from the staff. The head nurse didn't take any responsibility. A lot of folks living there now are planning to leave Harmony.
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anonymous
"Friendly Atmosphere but Room for Improvement"
The place is really nice and the people are friendly. When we visited, everyone seemed to get along well and talk to each other. The residents even came up to us and said hi, which made us feel welcome. The dining area is big and bright. We're still figuring out some things about the care services and making sure our loved one gets their medicine on time. So far, things are going okay.
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anonymous
"Great tour, but another place had better care options"
We took a tour and it was great. The staff was really nice, but another place could provide the care our loved one needed.
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Anonymous
"Check out this community; attentive admin staff, minor understaffing"
I recommend you check out this community. I gave lower scores in some areas because I think they are understaffed, but it's hard to find staff right now. The administrative staff have always been attentive to my questions and concerns about my loved one.
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Richard
"Nice tour, helpful staff, but higher price than others"
We visited this community, and the tour was nice. The staff was friendly and helpful, answering all our questions. However, the price was higher than other nearby places.
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Anonymous
"Assisted Living Falls Short"
I used to like this place, but things changed. My loved one broke a leg twice here, and the cleaning isn't as good anymore. The staff doesn't tell me about changes—I hear it from my loved one. They need to be more proactive. Also, there's a urine smell sometimes when I visit. The nurses don't seem to care.
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