The Residence at Otter Creek
Maria
"Communication Lapses and Dietary Concerns at Assisted Living Facility"
The folks running this place don't talk to families enough. They changed pharmacies without telling us, which made my family member wait longer for necessary medicines. You should check if this place can fully look after your family member. If you're not planning to be heavily involved in their care, this might not be the right place. The food is tasty, but they don't consider dietary needs. The chef makes good menus. I brought wine for my family member, but it got lost. I had to label things the next time I brought them.
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Jayne S
"Challenging but Expensive: Assisted Living with Tough Medical Updates"
This place is hard to deal with. It costs a lot and the medical staff isn't easy to work with. When medications change, it's a big effort to get them updated for my loved one. I understand they do it to protect the patient, but it puts a lot of stress on our family and the doctors dealing with the situation too.
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Kim C
"Administrative Challenges at Assisted Living Facility"
The paperwork has been tough. They haven't sent invoices to the LTC insurance company, and the communication with the accounting person isn't great.
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Anonymous
"Mixed Feelings About Assisted Living"
I visited this place, and it seemed okay. However, the memory care area was in the basement, and it felt like a hospital. The small garden was fenced off, so you couldn’t really enjoy it. The building was just a plain square. I ended up looking elsewhere.
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Anonymous
"Not the right fit; memory care felt institutional."
Community seemed nice, but memory care felt institutional, not enjoyable.
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Anonymous
"Lovely Living Place"
This place was really nice. The gardens looked great, and the inside was clean and tidy. The people who worked there were friendly and kind. They had a lot of fun things for the residents to do.
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