Brookdale College Place
Lynn
"Bad Assisted Living Facility with Untrustworthy Staff"
This place is really bad, to be honest. Even if it's the only old folks' home in Walla Walla, WA, I'd never live there. It feels like they're all about the money and don't care about the people living there. When I was there, all my jewelry vanished and the staff didn't do anything. They go into your room when you're out, and they went through my closet and used my makeup and stuff, and didn't bother to put them back.
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anonymous
"Struggle for Communication"
The main problem is that they don't talk to our family enough. We have to call them for any updates, and it's hard. Right now, my loved one is having problems, and I'm not getting enough information.
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GH
"Mixed experience at assisted living with COVID precautions and staff care"
The assisted living facility was quite clean, especially during Covid, with strict precautions like masks and shields for visitors. Staff were attentive upon entry, though my loved one in respite care wasn't checked on enough. Despite qualified staff, more interaction and encouragement were lacking, particularly during quarantine. A bathroom issue arose after an ER visit went unnoticed. Despite these issues, staff were gracious and accommodating during the move-out process. The director was helpful in making the transition comfortable. The food was decent, and my loved one showed improved health. Costs were higher than expected, but still more affordable than home care, despite non-refundable community fees.
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Kent M
"Positive experience despite COVID challenges at Brookdale College Place"
We had a good time at Brookdale College Place, except during COVID. We chose it because my sister checked the ratings and spoke with the director, who was very knowledgeable. The staff communicated well. I didn't try the food, but they offered good meal options. Despite COVID, they managed activities as best they could. I would recommend them to others looking for assisted living.
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Anonymous
"Clean and Caring Assisted Living"
The place is really clean, and the people who live there seem like they're being taken care of pretty well.
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Debbie
"They Made a Tough Situation Better for Mom"
My mom was really happy here. It was a tough time, but they made it better for her.
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