Brookdale Richland
Bonnie C
"Spacious Apartments with Pet-Friendly Staff"
We chose this place because the apartment was spacious and had lots of storage. Plus, they allow pets, and the staff is super friendly!
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Shauna
"Bad hygiene and care at assisted living shakes trust"
As a kid with parents in this assisted living place, I'm really upset and worried about what's been going on. In just the last month, there was scabies and now bed bugs. That's just not okay for a place to live. And finding poop in the shared laundry machines is just gross and not clean at all. The food they serve is just really bad, like slop more than good meals. On top of that, the whole place isn't clean enough. This makes me wonder about how well they're really taking care of things and keeping things clean. They need to fix things now and make the place better for the safety and health of everyone living there.
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Maggie B
"A Caring "Family" at Our Assisted Living"
At this assisted living facility, residents and staff feel like family. We celebrate together and support each other during tough times.
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Anonymous
"Mixed Feelings about Assisted Living Facility"
Living here is mostly fun with activities and friends, but I worry about the medical help.
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Anonymous
"Friendly and Welcoming Place"
The people living and working here are really nice and make you feel welcome.
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Anonymous
"Friendly Staff Eases Transition"
Everyone gladly helped me settle into my new home. The staff is super friendly!
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Jack B
"Assisted Living Review: Safe, Friendly, Above Average Food"
I've had a good experience at this assisted living facility. The staff is easy to work with, which makes everything easier. Feeling safe from falls here is really important to me, and it's a major benefit of living here. Also, the food is better than average, which is nice.
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Anonymous
"Friendly Staff and Comfortable Environment"
The staff here are nice to the residents. They said my grandma can keep her apartment even if she has Medicaid. It doesn't smell like strong cleaner, which is good. I think my friends should visit and decide for themselves.
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Shauna Lynn Joseph
"Disappointing Assisted Living Facility Fails Residents' Expectations"
As a concerned child of a resident, I'm very disappointed. Our experiences have been like a nightmare. There were mistakes with medicines, and the administration and services were often lacking. It took a long seven months to fix the billing issues. Laundry facilities were broken for three months, leaving residents without essential services. Maintenance requests took weeks, and there was a strong smell of urine in the hallways, showing the neglect of the facility. The food wasn't good either. Many amenities were broken, like handicap buttons, elevators, faucets, and washer/dryers, and they were never fixed. Talking to the administrative staff was hard, especially because there was no after-hours call service, so residents felt abandoned. Reporting problems didn't lead to any changes.
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Anonymous
"Sterile environment, lack of residents, not suitable for loved one."
We toured Brookdale Richland but it felt too empty and sterile.
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Bonnie C
"Mixed Experience at Older Facility with Helpful Staff"
This place seems old and was fixing a big water problem, so it's hard to rate stuff like activities and cleaning. Brookdale is a big company, and some rules seem more about making money than helping people, especially in their paperwork. But, the local staff are really helpful and try their best to help. I like the place overall. The apartments have good layouts and space for the price, with lots of storage. Just be aware they might try to charge for things you don't need or that aren't right. I had to keep an eye on the bill to see what they were charging and when they started. The staff are really nice and helpful, but you need to pay attention.
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Michael
"Cleanliness Concerns at Assisted Living Facility"
Our family visited this place and the staff was nice. The tour guide was awesome too. But, the rooms were messy, and the place didn't look clean. The building outside looked old and needed fixing.
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Anonymous
"Assisted Living Facility Needs Faster Response to Call Buttons"
I think they should come quicker when we push the button.
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Bob H
"Clean, Friendly Assisted Living with Helpful Staff and Good Atmosphere"
We visited this community and we liked it a lot. The person who showed us around was really nice and answered all our questions. Everything was super clean, and all the people who work there were friendly. This was our second favorite place, but it seems like a good option for us.
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Anonymous
"Unreliable Staff and Poor Safety at Assisted Living Facility"
I am really upset and let down. I definitely wouldn't suggest this place to anyone. They've swapped out their entire office staff twice within just three months. They don't answer calls or come to scheduled meetings. They still need to give my friend her refund. Plus, my friend fell down two times in two weeks. She had to wait 30-45 minutes for help each time she rang for assistance.
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B.C.
"Brookdale Richland: Welcoming and Informative Tour"
We visited Brookdale Richland, and it was really nice. They showed us around, including the dining and living areas. They explained all the details about living there and the various activities they offer. However, my mom prefers staying home with in-home care.
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anonymous
"Underwhelming Assisted Living Facility Needs Improvement"
Brookdale Richland didn't meet my expectations. When you step inside, it resembles a nursing home and has a urine smell. It's suitable for those requiring extensive care, not for seniors who are more active.
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