Assisted Living Facilities

Redmond Heights Senior Living

4.1/5.00 - based on 41 reviews
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2/5.00 Published 3 years ago

"Assisted Living Facility Review: Mixed Experience with Ups and Downs"

My family member faced issues when moving in. The water only ran hot, not cold, and it took weeks to fix. The cable was also broken for about a month. She spent quarantine without TV until they provided a DVD player, which was thoughtful. She doesn't need much daily help, but they do assist if she falls. The food isn't good, but they're open to suggestions and have made positive changes. Due to Covid, there haven't been any activities. Cleanliness is lacking, with dog feces in the halls. The staff is friendly and helpful. The old manager was replaced after delays in fixing issues. However, when the elevator broke, it took two weeks to repair, which was hard on my loved one with mobility issues.

1/5.00 Published 4 years ago

"Unfriendly Management and Dirty Conditions Overshadow Nice Staff"

The staff was nice, but the place wasn't clean at all. It had a musty smell. The food was okay to eat. Worst of all, the management was terrible.

4/5.00 Published 5 years ago

"Father happier, calmer, healthier at this facility."

My father is happier, calmer, gained weight, and looks healthier.

4/5.00 Published 6 years ago

"Friendly Assisted Living with Cute Decorations"

The big place has nice people, a pretty garden, and a path for walking. Plus, cute Halloween decorations are out front.

3.5/5.00 Published 6 years ago

"Redmond Heights Senior Living was a good fit, in our case, and saved us a ton of money"

My mom lived at Redmond Heights Senior Living for three years until she recently passed away. She spent most of her time in bed or a wheelchair due to a broken hip and her age. The staff there were really good—always friendly and helpful. They were especially excellent during my mom's last week as her health declined. We saved a lot of money by moving her from another well-known assisted living place three years ago. That other place was nice, but my mom didn't care much about the fancy surroundings or activities, so we felt like we were wasting money. Redmond Heights Senior Living was a good fit for her during these last three years.

5/5.00 Published 6 years ago

"Warm and caring senior living experience"

Our first impression of Redmond Heights Senior Living was the warm welcome and friendliness of all the staff. The rooms were cozy and super clean. We were looking for a smaller place for my dad, as he was moving from an Adult Family Home. The next day, we came back for lunch, and my dad was impressed with the food, staff, and how they were willing to meet his special needs. He had trouble hearing, a special diet, and other assistance requirements. Redmond Heights really is an "Assisted Living facility" that helps people stay independent for as long as possible. It was important to my dad to have a chapel for prayer and weekly Catholic communion, and they provided that. They encouraged him to join in weekly outings, movie nights, and daily activities. My father got pneumonia, was in the hospital for 8 days, and came back. Unfortunately, he didn’t fully recover and passed away peacefully in his sleep 9 days later. He was 93, and Redmond Heights treated him like royalty in his final days. From start to finish, the staff treated him and our family like one of their own. My sisters and I will continue visiting the other residents there, as they have become part of our family too.

5/5.00 Published 6 years ago

"Great Catholic Services and Friendly, Helpful Staff"

We chose this community because of its location and Catholic services. They offer weekly communion and mass. The facility is beautiful, and the staff is friendly and knowledgeable. They also communicate well and are helping us find the best care options for our loved one. I would definitely recommend this community.

5/5.00 Published 7 years ago

"Great Service and Clean Facility with Many In-House Services"

It was fantastic to work with. The facility might look old, but it’s very clean and the staff is professional. Don’t judge by appearance. It’s bright and cheerful. I love that they offer many services all in one place.

0.5/5.00 Published 7 years ago

""Absolutely terrible elderly care at this facility""

My granny stayed here for over a year and in the last few months, the care was just terrible. They didn't keep her room clean, numerous times she had to wait for up to 20 minutes for help. The staff turnover was high and there were never enough people working. The food was just awful. Please don't put anyone you know here.

5/5.00 Published 8 years ago

"Plenty of Activities and Great Care!"

I’m really pleased with the care my mom is getting here. They keep everything clean. My mom's apartment is just right for her and even includes housekeeping. The meals are good; I’ve tried them myself. There are lots of activities to keep her engaged, which is nice.

4/5.00 Published 8 years ago

"Enjoyable Tour in a Nice Community"

I had a good tour of this place. The community looks really nice, and everything I saw was clean. The staff was friendly and helpful, and they answered all my questions. They offer fun activities and tasty food. Overall, it was a nice experience.

4/5.00 Published 8 years ago

"Attentive Staff Ensured Comfort and Care for My Brother"

Kelly Parkinson, the Relations Director, was really helpful. She made sure my brother felt comfortable with his new home and that all his needs were met. Even a month later, she continues to check if everything is okay and if there's anything more he needs. Thanks to all the staff for their care!

4/5.00 Published 8 years ago

"Caring Staff Keeps Residents Comfortable"

The Relations Director, shared helpful information and ensured my brother felt comfortable in his new situation. She continues to check in, making sure all is well. Grateful for the caring staff!

4.5/5.00 Published 8 years ago

"Great Memory Care with Responsive Staff"

Overall, our time at Redmond Heights Senior Living has been good. I checked out a lot of memory care places nearby, and this one really stood out. The place is clean and well-kept, set up nicely, and the rooms are beautiful. We’ve had a few problems, but the staff is quick to help and fix things.

4.5/5.00 Published 8 years ago

"Classy, well-kept place with friendly staff and great amenities."

My mother lived at Aljoya for over 3 years. The staff and the environment were excellent. It was a classy and well-maintained place to live. The staff knew everyone's name, including mine. I highly recommend Aljoya. The food was great, and there was a pool and Jacuzzi to enjoy. Parking was also very easy.

5/5.00 Published 8 years ago

"Amazing Community with Exceptional Care and Support"

Redmond Heights was amazing. I'd give their friendliness a five plus! Everyone was really nice and paid close attention. Everything went smoothly before my mom passed away. The place is a bit older, but we liked it and were happy with it. The staff really helped her eat more since she wasn’t eating much when she arrived. They went out of their way to make sure we had everything we needed.

4/5.00 Published 8 years ago

"Kelly Parkinson Makes Redmond Heights a Top Choice"

I really liked Redmond Heights because the workers there are super nice and they really care about old people. Kelly Parkinson is the best and she's the main reason we picked Redmond Heights.

4/5.00 Published 8 years ago

"Pleased with Staff and Cleanliness at Assisted Living"

The people working here are really good. They take care and pay close attention to the folks living here. The place is kept neat and tidy all the time. Everyone, including the other people who live here, is super friendly. The meals are pretty decent too. All in all, our time here has been positive.

4/5.00 Published 8 years ago

"Friendly and clean assisted living with great staff"

The staff at this place is awesome. They take good care of the people who live here. The building is always neat and tidy. Everyone, even the other people who live here, is really nice. The food isn't too bad either. Overall, our time here has been pretty good.

5/5.00 Published 9 years ago

"Top choice for low-income"

This is the best low-cost option around. The facilities are better than other low-income places.

3.5/5.00 Published 9 years ago

"Mixed Feelings About Redmond Heights Assisted Living"

I guess they're pretty good at responding to stuff. Overall, it's okay, but it's kinda pricey for me. I feel peaceful though, not stressed about it.

5/5.00 Published 9 years ago

"Excellent staff, caring and trustworthy facility"

The staff at Redmond Heights is excellent. They truly cared about my mom and made sure she was comfortable. The facilities are clean and very comfortable. They respond quickly to requests. I found them to be honest and trustworthy. I highly recommend them. Your loved ones will be well cared for, and you’ll get great value here.

4/5.00 Published 9 years ago

"Meets Their Needs"

This is the fourth place my parents have lived in. It’s an older facility without fancy extras, but it meets their needs. Since they’re in their 90s, it’s a good fit for them. The staff is open to feedback and always willing to address any issues.

5/5.00 Published 9 years ago

"Super helpful and lots of options"

We have been really happy with Redmond Heights Senior Living since the start, and we still feel the same today. They were super helpful and gave us lots of options for our situation, and they've done a great job overall.

4.5/5.00 Published 9 years ago

"Helpful Staff, but Assessment Could Improve"

Redmond Heights Senior Living could get better in one area: when they assessed my mom before she moved in, they could have paid a bit more attention. Later on, the main caregiver seemed surprised by some of the problems, even though she was there for the initial assessment. But overall, the experience has been very good. The staff is super helpful and friendly. Taking care of seniors is tough because they can be set in their ways, but the staff does an excellent job!

0.5/5.00 Published 9 years ago

"New Owners Ruin previously Loved Assisted Living Facility"

Don't trust older reviews of this facility. The original owners aren't there anymore and it's way worse now. We had our family member, who is no longer alive, living at Redmond Heights (used to be Cascade) for over two years. We were super happy with the place when we first moved her in. But after the new owners took charge, we saw the place go downhill real fast. They lost their full-time nurse for memory care and getting one became super tough. In her last few days, we felt she was utterly ignored by the nursing staff. She seemed in distress and we think she was in major discomfort. We suspected an infection, but getting her checked out was treated like a big hassle. After convincing the nurse, she had to get a doctor’s go-ahead – though none were on-site. This back-and-forth lasted for two days. Finally, they agreed to do the test. That evening, we got a call saying she was taken to the hospital because she was 'distressed’. She was shifted to Hospice later that night and passed away early the next morning, still in pain. We later discovered that the care staff had kept asking the nurse to call 911 and us, but that didn't happen until evening. The pain of her last days haunts us. The caregivers and aids are top-class and genuinely caring, but there's no doubt that they're struggling due to staff cuts. We were super let down by how far the facility dropped after the change in ownership. Since our pleas to the management were ignored, we warn you to not trust old reviews. Learn from our story and do your due diligence. We were wrongly charged for a full month's rent even though we had cleared out the room by the 7th or 8th of the month. While it may look good from outside, the reality is a different story now.

4.5/5.00 Published 9 years ago

"My Favorite Place So Far"

I checked out a few places, and this one was my favorite. It’s really nice.

5/5.00 Published 10 years ago

"Grandmother is happier, thanks to caring staff and great food!"

Moving my grandmother here was tough at first because she really didn't want to move. When we arrived, she refused to go in. But the director and some staff members were great and helped us through it. After a month, I’m so happy to say she's the happiest I’ve seen her in years. She's making friends and joining in on activities. The staff feels like family—they’re all loving and supportive. The food is really good with lots of options. I even plan my visits around lunchtime just to eat with her! She has a small dog she couldn’t leave behind, and the staff has gone above and beyond to make sure even her dog feels welcome and at home. I HIGHLY recommend this caring place.

5/5.00 Published 10 years ago

"Great Experience at Redmond Heights Friendly Staff and Excellent Activities"

My brother was at Redmond Heights Senior Living for three months. We had a great experience. The staff was friendly and always ready to help. He loved all the activities they offered. The food was fantastic, with lots of options. The office staff was easy to deal with and answered all our questions fast. If we ever need assisted living again, we would definitely choose this place.

5/5.00 Published 10 years ago

"A Caring Team Experience"

Are you hoping to find a caring place for your loved one? My husband and I were warmly welcomed at Redmond Heights. The staff came together to make Bob feel loved and cared for. His needs were met, and I was relieved to see how quickly he became a part of his new family.

5/5.00 Published 10 years ago

"Wonderful Care and Comfort at Redmond Heights Senior Living!"

I had to find an assisted living home for my 96-year-old mom after she was in the hospital and couldn’t come back to live with us. With just a week to find a place, Redmond Heights made everything so easy! Their pricing is clear and very reasonable, which is great because it means her savings will last longer. They quickly helped her visit and showed her around, and made her move comfortable by giving her a furnished apartment to start with while we moved her stuff in later. I was really impressed by how friendly and easy to talk to the staff was from the beginning. Our whole family loves the cozy yet elegant feel of the place, and her apartment is a nice, spacious room. She’s getting excellent care and has improved a lot since moving in! They have nurses on duty and several doctors who visit regularly. The food tastes homemade and is wonderful, and there are plenty of activities for her to enjoy. My mom is very happy! We’re thrilled knowing she’s safe and has lots to enjoy, from great food to making friends and staying busy.

5/5.00 Published 10 years ago

"Highly recommended for Memory Care and Assisted Living"

Our father lived in an Independent Living facility in Woodinville. It was a nice place, but as his memory got worse, we realized he needed more secure care. He moved into the Memory Unit at Cascade Plaza, which had just been remodeled. It didn’t feel or smell like an "Old Folks Home." The staff was kind, respectful, and caring. When the Ensign Group bought Cascade Plaza, they made it even better with improvements and staff training. We were nervous at first, but the staff was amazing, and we were very happy with the switch from Cascade Plaza to Redmond Heights. We would recommend Redmond Heights to anyone. While we didn’t use the Assisted Living area, we saw that it was also well-staffed and cared for. We are thankful to Redmond Heights and its great staff for giving Dad an exceptional end-of-life experience.

5/5.00 Published 10 years ago

"Perfect Place for Our Loved One"

My husband has Alzheimer's, and from the moment we arrived, he felt at ease and welcomed like he was coming home. After a week of staying there, he seemed really happy and content. Big thanks to the administration, front desk, and all the staff for their wonderful care.

5/5.00 Published 10 years ago

"Great care and attentive staff during holiday special"

The staff here are amazing and really care about everyone. The nurses are always attentive to what patients need. We paid $145 per day because of a holiday special. My dad was only there for a week, but it was a great experience.

5/5.00 Published 11 years ago

"Great care and fun activities at Redmond Heights!"

The rates are very reasonable. The staff is nice and always ready to help. There are plenty of activities to keep everyone busy. The place is clean and well-kept. My dad is happy living at Redmond Heights.

5/5.00 Published 11 years ago

"Friendly, Fun Environment with Lots of Activities"

My grandfather moved in a month ago and is so happy. The daily activities are great! He has made lots of friends. The staff are caring, kind, and friendly. Everyone is welcoming to both my grandfather and our family. We join him for bingo and musical shows. They also do ladies' nails on weekends, have senior outings, a book club, a news group, a happy hour on Fridays, and a movie every night. There’s always something for everyone. Redmond Heights has been a fantastic experience. We’re really glad we found it!

1/5.00 Published 11 years ago

"Facility Too Distant, Lack of Space for Both Parents"

The place is way too far past the lake. They provide health care at Evergreen. All of their living spaces are only studio apartments. Just not spacious enough for both mom and dad.

4/5.00 Published 11 years ago

"Two Facilities in One Location!"

I already visited this place. It's in the same spot as Cascade Plaza, a place for folks who live on their own.

Redmond Heights Senior Living

Address
7950 Willows Road NE
Redmond, WA - 98052

Website
https://redmondheightsseniorliving.com/

Email

Telephone
(425) 885-4157

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