Artisan Senior Living De Forest
Sue R
"Disappointing Assisted Living Facility Experience"
Our time at this place hasn't been good. It's old and needs updates. Chairs in the common area are broken, and the carpet is worn and stained. With new management, the staff doesn't seem to care about the residents' well-being. They don't follow care plans and are understaffed to meet residents' needs. I'd give this place 2 stars at best.
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Anonymous
"Great Care and Activities at Artisan Assisted Living"
My loved one’s stay at Artisan is going really well! The place is clean and the staff is nice. They take care of my loved one’s needs, and there are lots of activities to join. The size of the facility is just right for them. Overall, I’m happy with this place!”
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Anonymous
"Great place for loved ones"
My family member enjoys Artisan! It's clean, staff's nice. They join activities and it's just right in size. I'm happy with it!
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Anonymous
"Mixed Experience at Assisted Living Facility"
Most of the staff were great. Even though it's a small home, they have many responsibilities beyond caring for residents, including cleaning rooms, preparing meals, and organizing activities. However, there were times when only one staff member was on the night shift, which worried some family members. I've also witnessed staff handling food without washing their hands, and distributing cookies after handling dirty plates. The kitchen and shower room need thorough cleaning, and the windows should be replaced.
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Anonymous
"Mixed Review: Good Staff, Concerning Hygiene, and Management Issues"
Most of the workers at the small assisted living home were good. Even with the place being small, the workers had a lot to do. Not only did they have to look after the people living there, they also had to clean rooms, get meals ready, and organize activities. Sometimes, there was only one worker on duty during the night, and this worried some families. I noticed a few times that the workers didn't wash their hands before making food, and even after they picked up dirty plates, they handed out cookies with their bare hands. The kitchen needs a good cleaning from top to bottom. The bathroom with the shower in it really needs work. And the windows are old and need to be replaced. As for the people who run the place, well...
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Anonymous
"Friendly Staff, Disappointingly Small Rooms"
When I first entered the facility, everyone warmly greeted me. They took the time to guide me through various aspects such as prices and other details. The main person running the place showed genuine interest in taking care of the residents, treating it like her own home. However, the living spaces were pretty tiny. I haven't been able to assess the worth, care services, or available activities yet.
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Anonymous
"Inadequate Hygiene and Unprofessional Behavior at Assisted Living Facility"
This place is something else, and not in a good way. The only good thing about it is that it feels like home rather than a cold institution or impersonal hotel. But, I'm shocked at the lack of hygiene I witnessed, like staff taking out kitchen trash and then dishing out meals without even washing their hands or putting on gloves. And one male staff member's behavior really alarmed me - he was loud, really rude, and super forceful. And it seemed like the staff were more interested in their cell phones than in caring for the residents most of the time. I'm far from impressed with this place. I can only hope that they'll make some changes in the future because what I've seen so far is pretty unappealing.
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Anonymous
"Lack of Hygiene, Rude Staff Diminish Homely Assisted Living Facility"
Despite feeling homely, this establishment leaves much to be desired. It's unsightly to see the staff members behave so unhygienically - I witnessed them move from handling kitchen garbage directly to serving meals, without washing hands or even putting on gloves. Beyond that, there was a particular male employee whose aggressive and abrasive manner was rather disturbing. Moreover, the frequent use of cell phones by the staff is inappropriate. They seemed to be engrossed in their phones instead of attending to their duties. I'm truly not impressed with what I observed here. I hope there will be some kind of transformative change, as the current conditions and behaviors are far from appealing.
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Jackie
"Wonderful Care and Fun Activities at Artisan Senior Living"
I've had a great experience here! Everyone is super friendly and helpful. Whenever there's a problem, the staff handles it quickly. Ruby loves joining in the activities.
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