Comforts of Home - Chippewa Falls
Looking for a home for a paren
"Former Employee Reveals Disturbing Negligence in Assisted Living Home"
This facility isn't as nice as it first seems. Sometimes, it takes a closer look to catch stuff that might not be obvious when touring a place like this-- or a chat with a former employee, which I did. I visited this place a bit ago for one of my parents, we need to find them an assisted living facility. At first, the place seemed pretty nice! Good location, comfortable common areas and dining rooms, and a range of activities for the residents. But something felt off, mostly because they wouldn't show us a room that was already lived in, only an empty one. This set off some alarms in my head. Before committing my parent to this facility, considering the high expense, I thought I'd do a bit more digging. Something didn't feel right (for example, the staff seemed kind of miserable even though the residents seemed okay). So, I reached out to a former employee, a trained nurse. The nurse told me that the management there was awful and the facility was run more like an independent living place, quite the opposite of its assisted living advertisement. She said that many residents were ignored and the staff weren't properly doing their jobs. When the staff raised these issues, the management simply ignored them. The nurse also said that rooms weren't cleaned regularly, patients who needed extra attention didn't get it, and some staff were made to do work they weren't trained for. I know my review relies a lot on someone else's words, but from what I understand, families may find this place welcoming and spotless-- as I did-- but it seems the reality in the resident's rooms is quite the opposite. I wouldn't send my parents here. This place just isn't worth the risk, the cost, or the remaining precious time my parent has in this world.
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Family Member
"Things going well; no complaints; family happy; doing fine."
Things are going okay, no complaints, family happy, doing pretty well.
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Anonymous
"Happy mom, right help, encourages independence, satisfied with care."
I recently moved my mother to Comforts of Home Assisted Living - Riverside. She is very happy there. She gets the right amount of help but is also encouraged to stay as independent as she can.
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Anonymous
"Would Advise Against Choosing This Facility"
Definitely wouldn't suggest this place.
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Comforts of Home - Chippewa Falls
Address
1224 Pumphouse Rd
Chippewa Falls, WI - 54729
Website
https://wpseniorliving.com/chippewafalls
Telephone
(715) 598-8031