Ellen's Home of Germantown
Anonymous
"Assisted Living Facility Needs Improvement"
The first group of workers and the boss are pretty good, but the others are not so sure about. My mom got a broken hip, and nobody knew how it happened. Now she's in hospice care, not doing too well. We're not sure if it was their fault. It's really hard. They could definitely do better even though it seems nice at first glance.
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J.K.
"Great care and respect, with a few delays in response"
Things are going pretty well at Ellen’s place. My dad is getting used to it, and the staff really cares about him. They treat him with respect and keep an eye on him to make sure he has what he needs. Sometimes it takes a bit of time for them to respond when he needs help, but that’s just how it goes.
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Anonymous
"Mostly Great Facility with One Problematic Staff Member"
My mother lived there for about 6 years. For most of that time, the management and staff were excellent. I never worried about my mom’s care. The place was clean, the staff were caring, the food was good, and the atmosphere was great. However, about a year ago, they hired a new woman—I'm not sure if she’s a nurse or CNA. My mom didn’t like her at all, but she wouldn’t say why. I had to be careful about what I said to avoid legal issues. 99% of the staff were awesome and caring, but because of this one bad staff member that management seemed to defend, I’d be worried about putting a loved one there. I’m referring to the Sylvan Circle location. I wish I’d put a camera in my mom’s room for safety, but by the time I knew I could, my mom had passed away. To be clear, my mom had 5 great years there before this issue. The rest of the staff is still fantastic.
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Diane F
"Nice community, but it didn’t feel right for my loved one"
This place was nice, but it didn’t feel right for my loved one when I visited.
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ds
"Great tour with friendly staff and thorough information"
We visited this community and the tour went really well. They answered all our questions and gave us a lot of information. The staff was friendly and helpful, and they made sure we didn't feel rushed. They took their time with our family, which we really appreciated.
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Anonymous
"Friendly staff, but no room for Mom right now"
Nice place and friendly staff, but they didn’t have space for Mom right now. Also, they weren’t aware of my appointment.”
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Anonymous
"Nice Tour, But Not a Good Fit"
My tour of this community was pretty nice. Everything went smoothly, and it was a good experience. The place looked nice and well maintained. Even though the tour was good, this place wasn't the right fit for my parents.
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