Harbour Village
Anonymous
Anonymous
Libby S
"Harbour Village: Sad Changes Under New Leadership"
My review would have been more positive two years ago. Since the new boss, [name removed], took over, I've noticed the care for the seniors in assisted living and memory care has gotten worse. She doesn't show any signs of caring or listening. They've even stopped providing water in the common area and don't offer any between meals. They're also not helping with laundry or showers, basic stuff really. Even worse, the nursing staff still don't know residents' names after two months. The caregivers are bummed out and unsupported, they're really upset with the leadership. There are lots of better choices around. Don't let your older family members live at Harbour Village. Under [name removed]'s leadership, this place could fix its problems. It upsets me that my parent lived here.
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Anonymous
Anonymous
"Tour Good, Decision Planned for April"
The tour was good, we're planning to decide in April.
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JOSIE KAFURA
"From Happy Senior Living to Neglected Hellhole"
My mom was content in senior living, until her health declined. She relied on their assisted living program to accommodate her needs – something they promised, but failed to deliver. They don't have any certified nursing assistants on deck, and the staff always changes. We're paying a whopping $7,400 every month, but they can't even change her. No proper bathing service either -- just sponge baths – causing me to clean her hair when they said they can't. She keeps getting UTIs due to infrequent changings, and bed sores from being neglected all day. She was rushed to the ER for a physiologically deteriorating shoulder issue. They even let her get septic! Now that all her savings have been drained, they seem less inclined to care for her. Please transfer your loved ones to a better place. Her experiences leave me in tears daily.
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Anonymous
"Appalling Care and Service at Assisted living Facility"
From the top, my encounter with this facility was significantly negative. It seems the core issue was my relative requiring more help than the staff was willing to provide. Her stay was brief, with her actual presence lasting only 7-9 days out of 24. We informed them of her Alzheimer's disease, and during visits, she would mention rough handling. Although my relative and I had different interpretations of "rough", I didn't pay much heed to it. However, amidst her stay, she had a fall, which required hospital attention. After her incident, I discovered an unexplained bruise surrounding her pinky finger. When questioned, she attributed it to a rough nurse. On top of that, the staff's responsiveness was pitiful. Although my relative had an emergency button, response times ranged from an appalling 15 minutes to nearly an hour. Less than impressive housekeeping added to my dismay. Upon a visit, my CNA daughter found my aunt's bed without sheets, which the staff blamed on a shortage. My daughter resolved this by buying some, only for us to later find clean ones conveniently tucked away in a dresser. After her initial fall, my relative's mental state seemed to worsen. Despite my increased visits, I received a distressing call about her being discovered beside her bed, face-down. TERRIFIED of a stroke, she was rushed to a hospital. At some point, she vomited and blacked out, leading to severe brain bleeding. A fatal fall resulted in a coma she never recovered from. After the horrifying incident, my return to the facility was greeted by the sight of her vomit and blood, uncleaned for days. Even after repeated complaints, the mess remained. Blanket denial and negligence seemed to be the staff's response, with no one accepting responsibility. Added to their demeaning housekeeping and care, the facility also failed in their laundry duties. Clothing that had to be laundered vanished, and all we recovered were her comforter and laundry basket. Their utter disregard and inaction left me speechless, and deeply unsatisfied.
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Anonymous
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Millie
Anonymous
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Anonymous
"Good Care and Kindness at Assisted Living Facility"
This place is pretty nice, and my mother in law is doing great since she came here. I think they're really taking good care of her in a quality building. Everyone's been so nice and went out of their way to help. Overall, everything's good and I'd say other people should give this place a try.
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Anonymous
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Anonymous
G. Spelvin, Esq.
"Promised Rent Freeze Proves Nonexistent"
I was promised my first year's rent wouldn't increase for 2 years. Now, I realize they didn't put that promise in the contract... A costly mistake. I guess I was too quick to trust the salespeople.
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Anonymous
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Paula Loubier
Anonymous
Anonymous
"High Prices for Average Assisted Living Quality"
They were not fully prepped for a new resident. There were broken things, areas that needed painting, etc. They managed to fix things fairly well, but I'd give that a low score of 2. In general, they are just okay. But since they charge a lot, I don't think it's worth it.
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Anonymous
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Anonymous
Anonymous
"Creepy Director Makes Harbour Village a No-Go"
Keeping it simple, when I went to check out this place for my mom, the community didn't seem so bad. But, I had major issues with the one in charge – the Director. His behavior was totally not okay, and the way he was looking around was just too weird. It didn't take long to know that Harbour Village is not gonna work for my mom.
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Anonymous
"Just Average, Not Top-Tier Facility"
The living unit wasn't truly prepared as stated. Some issues include an old counter-top, a damaged drawer slide, and although there was new carpet, the solid floors were dirty. Additionally, the entryway lacks paint, the bathroom faucet doesn't work, and the bolts on the toilet weren't cut short. These things and more were a letdown.
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Anonymous
Anonymous
Anonymous
loving daughter
Rob M
CW
Family Member
"A Terrible Tour of This Assisted Living Facility"
My visit to this place was a terrible experience. It's a pretty building, but right from when I set foot inside, I wasn't happy. The lady running the front desk couldn't be bothered to leave her seat. She ignored what I was saying and assumed I was there to see one of the residents. She led me to a room full of folks who were practically falling asleep. The guide that was supposed to show me around was in the wrong building, so I'm sure she didn't pay attention when I said I wanted to check out the memory care section.
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Concerned Daughter
Anonymous
Family Member
"Mom was here for a really long time, she really liked it. "
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Customer
Son
Michael and Bonnie
Customer
"Somewhat expensive, more affordable options exist."
It's somewhat expensive, you can find more affordable options.
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Customer
"Neat and Safe Home, Small Rooms, Plain Decor"
This place is neat and safe, but the decor looks pretty plain. It doesn't have lots of space and the staff isn't always nice. There's a shared shower and bathtub. The rooms are kind of small and there's a little bit of space outside.
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Customer
"Reasonable Assisted Living Space with Meals and Guest Accommodation"
The one-bedroom apartment on the 4th floor is 600 square feet and it has a full kitchen, including a microwave. The $3,600 monthly cost covers daily living assistance and three meals a day, served at 8am, noon, and 5pm. If you have guests, there's an apartment available for $60 per night with breakfast included. If they want dinner, it's an additional $11. The best thing is, there's no noise coming from outside.
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Customer
Customer
Customer
Customer
Richard M
"Avoid This Assisted Living Facility at All Costs"
I wouldn't recommend this place for your family members!
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Anonymous
Anonymous
Anonymous
Anonymous
"Assisted Living Facility Needs More Staff for Better Service"
This place has friendly staff, especially Samantha, the head nurse. But they could use more help overall. I don't think there are many top-notch places like this out there.
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Anonymous
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Laura
Paul J Koutecky
John W
R M
"Poor Care, Neglect, and Disregard: Avoid Harbour Village Assisted Living"
This place was really bad. I took my family member out after only a month and a half. The staff hardly ever checked on them and didn't give them their medicine when they were supposed to. My family member got sick, and the staff didn't do anything until I called their hospice nurse. She took my family member to the hospital where they got better. I'm writing a formal complaint to send to the state and some other places. I wouldn't tell anyone to go to Harbour Village.
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Paricia R
Diane K
Sue J
Anonymous
D M
Pam
Rose M