Assisted Living Facilities

Heritage West Allis

4.4/5.00 - based on 48 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 7 months ago

"Highly recommended for everyone."

Great community. I would tell everyone to come here.

2/5.00 Published 7 months ago

"Unsatisfactory Care at HERITAGE West Allis Memory Care"

Even though the place looks nice with its cozy feel, wide corridors, warm wooden doors, attractive common area decorations, and a beautiful outdoor patio, it's not all as it seems. At the very least, I hoped that my mom would be dressed in the morning, in her PJs at night, always have dry Depends, get showers weekly, and that her apartment would smell fresh. But these things didn't happen. Too many times, when I came to see Mom, her room had a strong smell of urine and her Depends was totally wet, even soaking her armchair. After this happened a second time, I started watching more closely with a Nannycam. On some days, the care she got was really good. But too often for my liking, this wasn't the case. It seemed to me that the Memory Care unit was frequently understaffed. Even though the caregivers meant well, there just weren't enough of them to take care of the large number of Memory Care residents. When I voiced my worries, the senior staff's follow-up didn't seem to make much difference. I often wondered if the senior staff were just too stretched, having to manage three big communities: Independent Living, Assisted Living, and Memory Care. After only two months at Heritage West Allis Memory Care, I moved Mom to another community that focuses solely on dementia/Memory Care.

4/5.00 Published 8 months ago

"Great Décor and Caring Staff Make a Good Impression"

The décor really stood out to us. After touring and talking to the staff, we decided to go with this place. The staff is very friendly and caring.

3/5.00 Published 1 year ago

"Communication Issues Mar Experience at Assisted Living Facility"

Moving in here wasn't as good as when we visited. After settling in, we noticed the staff doesn't talk well with each other.

4/5.00 Published 2 years ago

"Heritage West Allis is good but depends on location and convenience"

Overall, Heritage West Allis is really good. Whether it's a great choice for your loved one depends on the location and convenience compared to other communities they have.

4/5.00 Published 3 years ago

"Friendly Staff and Great Care"

I think you should check out this place for your loved one. The staff is really friendly, it’s super clean, and the care is great. They also have daily activities for the residents to join in."

4/5.00 Published 3 years ago

"Good Rooms, Short-Staffed, Check Other Places Too"

Make sure to check out a few places before deciding to get the best one. I understand COVID is affecting everything. The facility is short-staffed, but the rooms are a good size, and they have a whirlpool bathroom.

5/5.00 Published 6 years ago

"Great Staff, Happy Residents, Beautiful Facility, Reasonable Price"

We loved this place and signed up right away. The staff were awesome, and the residents we met seemed really happy. The building was beautiful and super clean, and the rooms were just the right size. I was really impressed by their care philosophy and all the services they offer. Plus, it was all for a reasonable price. So glad we found Heritage West Allis!

5/5.00 Published 7 years ago

"Outstanding care and a happy mom!"

Mom wasn't in great shape when she first came to Heritage, but the staff did an outstanding job. Now, she loves it there and enjoys her new friends, clean surroundings, and fun activities. She's even eating foods she never liked before. All the care she needs is right there. We're so happy for her and thankful for the great value Heritage offers.

5/5.00 Published 7 years ago

"Great care and clean environment"

We’re really happy with the care at this nice place. The staff are kind, and everything is clean with a good vibe. We like that they have healthy food options. They also have fun activities for those who want to join. The building is new and feels great. We would recommend this place for its good care and value.

3/5.00 Published 7 years ago

"Exhausting Visit Leaves 88-Year-Old Too Tired to Continue"

My dad wasn't too eager about being there. I neglected to ask all the questions I had prepared, unlike my visits to other facilities later on. We mostly saw the assisted living areas. They had us walking a lot, which made my 88-year-old dad very tired. By the time we got to the memory care unit, dad was too exhausted to continue our tour.

5/5.00 Published 7 years ago

"Great staff and clean, safe environment!"

My mom's time at Heritage is going really well! The staff takes care of her needs and makes sure everything is clean and safe. Even though my mom doesn’t like joining many activities, the staff still encourages her to get involved. I’m really happy with how things are going!

3.5/5.00 Published 7 years ago

"Pleasant Visit, Not the Right Fit for Family Needs"

I went on a nice tour of this place. It was a really good visit, and all the people were super nice to me and my family. The place looked great, and it seemed like they keep everything in good shape. The folks working there were nice and friendly too. We thought about a lot of things before deciding where my parents should live. In the end, this place wasn’t the right one for what my parents needed.

3/5.00 Published 7 years ago

""Good Visit, But Not the Right Fit""

I visited this senior living place and I liked what I saw. The people there treated my family and I very well. The place looked great, everything seemed well cared for. The workers were nice and easy to talk to. But there were a lot of things I had to think about when deciding where my parents would live. Sadly, this place just didn't fit their needs.

4/5.00 Published 7 years ago

"Heritage West Allis: A Great Place for Mom!"

My mom likes Heritage West Allis. The staff is friendly, and they help her. It's clean, and they make fresh meals. I'm happy we picked this place.

4/5.00 Published 8 years ago

"A Pleasant Tour"

I had a really nice tour of this smaller assisted living community. Everything looked clean and pleasant. The staff I met were kind and friendly. It's definitely one of my top picks!

5/5.00 Published 8 years ago

"Wonderful, caring staff and a clean, welcoming facility!"

Heritage West Allis was perfect for my mom. From the start, the community relations coordinator was kind, helpful, and made my mom feel welcome. She went above and beyond to answer all our questions and make the move smooth. The place itself is clean and feels like home. The staff is amazing, always ready to help with a smile. I highly recommend Heritage to anyone looking for assisted living. It’s truly a great place.

4/5.00 Published 9 years ago

"Aides excel, management falters at assisted living facility"

The workers here are really good—they work hard and care about us. Almost all of them deserve 5 stars. But the people in charge aren't as good. I'd give them just 1 star. They don't seem to care about us, and they're not friendly at all.

4/5.00 Published 9 years ago

"Excellent Care and Kind Staff"

We're super happy with our choice. Everyone's been really helpful and nice. Thanks for all your help!

4.5/5.00 Published 9 years ago

"Overall, we're very happy with the facility and staff"

Everything is going well. She seems very happy here. She hasn't said anything bad about the food. We were all surprised by how much she has improved since leaving the nursing home. The staff is great, and they offer a lot of activities. Even though participation is optional, my loved one joins in on quite a few. The staff is always helpful, consistent, and attentive. We're happy with it overall, and the rooms are a bit bigger than many other places. The price seems fair. The facility feels comfortable with its wide hallways and nice lobby. It's also impressive how the staff remembers everyone's name.

4/5.00 Published 10 years ago

"Father Happy at Heritage West Allis"

My time at Heritage West Allis was really nice. The workers are awesome, and the place looks good. But what's most important to me is that my dad really likes it there.

4.5/5.00 Published 10 years ago

"Mom feels safe and cared for"

So far, things have been good. My mom isn’t thrilled about being here, but she always says the people are really nice.

4/5.00 Published 10 years ago

"Noisy Location Near Hospital and Shops"

Near the hospital and shops, but noisy due to trains.

4/5.00 Published 10 years ago

"A Welcoming Environment for Seniors"

My mother-in-law has been at Heritage for about 2 months. She's doing well and feels welcome. I haven't been there much, but no problems. You need to stay involved, like anywhere. I've had to remind them of things a few times. They have lots of activities and keep residents active.

4.5/5.00 Published 10 years ago

"Room for Growth"

So far, my experience here has been pretty good. It’s important to remember that the residents have various needs, and those can sometimes be challenging to handle. I wasn’t too happy with how often they clean; I think they could clean more often. The care is decent, considering how big the responsibility is. My loved ones are a bit hesitant to join the activities, but there are plenty of options. The food is good, with at least two entree choices at each meal and unlimited servings. Overall, it’s not perfect, but it’s getting better.

4/5.00 Published 10 years ago

"Cool Activities and Special Diets!"

The activities here are really cool! They're great at making sure everyone's special diet needs are met. The place isn't too big, especially the memory care section, which is smaller than other places we checked out. Plus, it's super close to her doctors.

5/5.00 Published 11 years ago

"Excellent Care and Friendly Staff"

The staff here is amazing. They’re friendly and really take care of my mom. I’m very happy with their service and can’t think of any improvements they need to make right now.

5/5.00 Published 11 years ago

"Great community, affordable care, excellent attention."

Heritage West Allis is excellent. Our loved one had special needs and needed extra care, which they can provide. She has her own space, and the cost is much better than before—actually only half of what we paid previously. The community is close to where she used to live. They feed her well, and we feel she’s getting better care now. Overall, we’re very happy and feel lucky to have found Heritage. We’d recommend it to anyone.

5/5.00 Published 11 years ago

"Happy with Heritage!"

We wanted to get into another Heritage location, but they were full. They suggested we try this one. We're really happy with Heritage and would recommend it to others.

5/5.00 Published 11 years ago

"Loved this place! Just wish it were closer to home."

I loved this place! Everything was great, but the location was a bit far. I wish it were closer to home.

4/5.00 Published 11 years ago

"Headline"

Nice spot, seems like it could suit Mom.

4/5.00 Published 11 years ago

"Lovely Place with Helpful Staff and Clean Environment"

This place is really nice. The person in charge was super helpful and told us lots of useful stuff. Everything looked neat and tidy. It felt like they had everything in order, and the workers were friendly to everyone.

5/5.00 Published 11 years ago

"Wonderful place; this might be the one for us."

This is a wonderful place. I really think it could be the one.

4/5.00 Published 11 years ago

"Spacious, decorated in warm tones, inviting."

The assisted living facility is roomy and has a cozy, welcoming atmosphere.

4/5.00 Published 11 years ago

"Brief Visit, Interested in Returning"

We only looked at the Memory Care section. No time for assisted living. Want to come back.

Heritage West Allis

Address
7901 West National Avenue
West Allis, WI - 53214

Website

Email

Telephone
(414) 302-9700

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