Lincoln Village Senior Living
Susan D
"Lincoln Village: A Cozy, Modern Assisted Living Experience"
Even though no assisted living place is perfect for my parents, I did a lot of research and toured many facilities. The Lincoln Village staff was very helpful during a stressful time. The place feels cozy and smells nice. The move-in process went smoothly, and the food is great. The facilities are modern. The Director of Nursing and in-house physician keep in touch. There have been some issues, but they've been resolved quickly.
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Karen
"Unsatisfactory Senior Care Facility with Absent Staff"
This place is awful. The big boss is always missing when we try to talk to her about a family member living here. She never calls back or gives us the papers we ask for. The staff is practically invisible. From what my relative, who lives there, has told me, they hide in empty rooms to avoid doing their job or helping a resident. Recently, when we visited, me, my friend, and my family member heard one of the residents calling for help for way too long. No one came to check for a long time. During the same visit, we saw two ladies living there shouting at each other about an argument they had in a room. Just like before, it took forever for anyone to come.
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Anonymous
"Mixed Care Quality, Seek Multiple Opinions"
You should talk to a few different folks to make sure this place is right for your family member. Sometimes, the staff here don't do what they're supposed to, and the care isn't always great.
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Anonymous
"Pleasant staff, know residents; comfortable, engaging, good activities, fair pricing."
Staff pleasant, know residents well; comfortable, engaging, good activities, fair pricing.
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Anonymous
"Great Activities, Needs Better Communication and Medication Management"
I like the activities for my mom, and the staff tries hard to invite and encourage her. They have music performances and church gatherings, and they do a nice job planning activities. The staff is very positive. We like that this community is active, which is important to us, and she can choose how active she wants to be. The communication needs to improve, but they are working on it. Also, they should make sure medications are given with enough water and food to avoid discomfort.
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Anonymous
"Active Community, Needs Better Communication"
My mom really likes the fun things to do here. The people working here try hard to get her to join in. They have concerts, church meet-ups, and they’re good at planning different things to do. Everyone working here is super nice. It’s great that there’s always something going on, and my mom can be as involved as she wants. They’re trying to get better at talking to us. They also need to make sure she gets her medicine with enough water and snacks so it doesn’t make her feel bad.
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Anonymous
"Disappointing Experience With Unhelpful Staff and Poor Care"
We're really upset with this place. It's not fair that we had to pay for extra days before my mom even moved in. We had to sign the paperwork before she started living there. The room is way tinier than what they told us. They're not looking after mom's needs properly. They didn't even give her medicines for two whole weeks. It feels like they constantly have new staff. The manager isn't helpful either. I wouldn't talk up this place to other people.
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Anonymous
"Terrible Experience at Assisted Living Facility"
We're really upset with this assisted living place. They had us pay for extra days even though she hadn't moved in yet. They made us sign paperwork before she even got there. Her room was a lot tinier than what they told us it would be. They just weren't taking care of my mom's needs. She didn't even get her medicines for 14 days. It seems like they're always switching staff around. The manager isn't helpful at all. I wouldn't suggest this place to anyone.
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Anonymous
"Enjoyable Experience"
My aunt loves Heritage Lincoln Village. Staff is helpful.
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Daughter
"Lackluster Assisted Living Facility Draws Mixed Opinions from Residents"
This place is like a really tall building with not much else around it. It's new, so some folks are coming here from different areas, but we weren't thrilled about the lack of stuff nearby.
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Daughter
"Could be better if mom doesn't mind isolation"
This is just a big building surrounded by tons of unused space. All the space outside is just cared-for grass. However, it's a pretty new place and I've heard it's been attracting folks from elsewhere because of its newness. That said, we didn't appreciate how bare and isolated it felt - nothing is around it.
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