Ovation Sarah Chudnow
Marilyn T
"Declining Standards at Teal Shores Memory Care Facility"
If you're seeking a memory care facility for a family member, I wouldn't recommend Teal Shores. Our parents have been there for two years, and the quality of care, cleanliness, and service has significantly declined. We're currently exploring other options. When we first moved them in, we were promised twice-weekly showers, memory care activities, and an upcoming remodel of the small memory care unit. Unfortunately, none of these promises have been fulfilled. Moreover, the meals served are not suitable for individuals in their 90s. They often serve large, dry pieces of beef and pork that are not cut up, and sometimes they don't even provide utensils. Whole sandwiches on hard, stale buns are also served, posing a choking risk for the elderly. Our parents are not being showered regularly or dressed in clean clothes, and the unit and rooms are not kept clean. Despite our numerous complaints to the Executive Director and others, we're always told they'll fix it or are working on it, but nothing changes. The only bright spot is the nursing staff, including the RNs and LPNs.
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Annette K
"Poor Management and Care at Assisted Living Facility"
My sister lived at Terova for a year and a half, and during that time, her experience was pretty bad. She has a severe food allergy, celiac disease, which requires her to eat only gluten-free food. Even though the facility knew this, they kept feeding her food with gluten, causing her to fall ill over and over again. Her room was almost never clean and, to make it worse, there was often poop on her bathroom floor. The staff weren't professional – one even thought it was okay to jump on her bed for fun. Plus, when I decided to move her to another facility, they held back on the refund they owed me for three whole months. I only got it when I threatened to hire a lawyer.
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Brenda K
"Terova Failed My Mom – Poor Assisted Living Care Experience"
I trusted Terova to look after my Mom when I couldn't. But here's what really happened: In less than 9 months, she dropped from 144 to 75 pounds because they didn't help her eat. For instance: I once found an untouched bagel just sitting on her table. My Mom needed her food chopped or soft, and needed help eating. That never happened. She also needed help with moving and using the bathroom. We discovered her sitting alone in the dark and next to her pee, with her call button out of reach. I won't share more painful details. When we realized everything, we immediately got her out of there, although it was already too late. Terova being understaffed and overwhelmed isn't a valid reason for such treatment. The residents are human - someone's Mom, Grandma, Wife. I believe my Mom would still be around if she was effectively and compassionately cared for. I've heard things might have improved since we reported our experience. I sincerely hope so for the sake of the remaining residents. My Mom wasn't so lucky.
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Lee
"Looks Can Deceive at Assisted Living"
At first, everyone seemed really friendly when they showed us around, and they were quick to take our money when we thought about moving in. But the moment we started having doubts and questions, it was like we became invisible to them. It made me question if they’re just in it for the money. They didn’t act professional or like they really cared about the people they’re supposed to help. It’s a letdown because the place looks great from the outside—the gardens, the buildings, the rooms, all of it. But when you dig a little deeper, especially with one staff member who was super rude, it’s hard not to think they care more about their profits than the people living there.
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Anne
"Assisted Living Facility Needs Improvement Post-COVID"
We've been really patient post-COVID, but they need improvement. The food service isn't good. Sometimes residents wait an hour for not-so-fresh food. The place looks nice, and my dad likes his room. But it's hard for him to make friends or relate to others. It's better for people who need more care, not independent living.
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Anonymous
"Welcoming and Supportive Assisted Living Facility"
This place has been really nice to my Mom. The building is pretty new and looks after. They have lots of things to do like religious stuff, concerts, cooking, and crafts. But they forgot to give my Mom a tour. Still, I think other families would like it here.
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