River View Assisted Living
Tracy
""Inattentive staff and poor communication at this deceptive assisted living facility.""
From the start, this place was awful. I made my needs clear prior to arrival, but they didn't fulfill them. Every time I reiterated my needs, they seemed to pay less attention. This negligence led me to being hospitalized. They were even supposed to contact my mom if I was hospitalized, yet they didn't even do that. One of their staff, a CNA, feigned not understanding what I was trying to communicate. The supposedly empathetic staff is disingenuous. They appear caring until you give in, only to mistreat you later, thinking you're none the wiser. This tactic might fool some, especially the older folks who are majority here. However, I am 47 and very aware of what's happening. I won't recommend this place even to my worst enemy. So, my advice people - if you must bring your loved ones here, keep a very close eye on them. Here, appearances can be very, very deceiving.
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Anonymous
"Great Location and Spacious Rooms!"
We like Heritage House. The rooms are big, and it's in a good spot.
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Greg Donovan
"Assisted Living Facility Disappoints with Poor Care and Neglect"
My mom moved to River View Assisted Living from her senior apartment. We thought the extra help and meals would be great for her. Turns out, the forced walking and bad wheelchair assistance made things worse. They didn't even set the wheelchair brake and left her alone, resulting in multiple falls. Making her walk long distances led to more falls. She fell and broke her hip while trying to get to sitting exercises. She still hasn't recovered after two surgeries. I'm very disappointed with River View and wouldn't recommend them.
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A Place For Mom Customer
"Nice facility with cute apartments, but far from VA hospital"
This place is really nice. They had a pool, but they don’t fill it up anymore since no one used it. The apartments are cute, but it’s too far from the VA hospital in Milwaukee.
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