The Waterford at Wisconsin Rapids
Anonymous
"Clean, Calm, and Caring Assisted Living Facility"
When we first walked into The Waterford, it was clean, peaceful, and welcoming. The staff have been quick to answer our questions and address our concerns, and we feel like our parents are being well looked after.
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Anonymous
"Disappointing Experience at Assisted Living Facility"
This place is not good for others. My mom had to have 24-hour care paid by us. They said she kept trying to leave all the time. But when we moved her to a new place for people with memory issues, we found out that Waterford wasn't giving her medicine right. Her pills were still there when she moved. We weren't happy. They let her sleep all day, miss meals, and more. When they wanted us to pay for 24-hour care for her, we said no way. Then they said she had to leave. We found a new place fast through her doctor. We were really worried, but luckily, there was a spot. Since then, mom's been taken care of well. She gets her medicine on time. They make sure she's awake during the day, and she enjoys the activities. Mom feels happier now, like it's her home.
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DA
"Great location and clean, perfect for Mom’s needs at 93"
We liked this place because of its good location and cleanliness. It’s small enough for Mom to move around easily, which was important because she had macular degeneration and had trouble remembering where to go at 93. We checked out a lot of places, narrowed it down to two, and she made the final choice.
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Anonymous
"Good facility but needs improvement in incontinence care and value"
I've given 4 stars instead of 5 because there's always room for improvement. Overall, we are very happy with the facility. However, there needs to be more consistency in helping with incontinence care. Luckily, they are working on this for us. As a daughter, I’m concerned about how quickly my parents' savings are being used, so we are always looking for the best value for mom.
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Pricilla T
"Convenient One-Story Living with Timely Meals"
I enjoy this assisted living facility because it's all on one floor, and the meals are consistently punctual.
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Anonymous
"Good place, but pricey and had communication problems"
Overall, it was a good experience. However, it was pretty expensive, and there were some communication issues when I had questions. Sometimes, it took several calls to get answers, and follow-up wasn't great. On the plus side, the place was clean and the staff were friendly.
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Diane
"Clean, Friendly, but Activity Schedule and Office Issues Exist"
The place was very clean, and the meals seemed good. However, the activities didn’t happen regularly. The staff was friendly and helpful. We had some trouble with the main office about room charges. Overall, we felt the care was good and would recommend it to others.
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