Assisted Living Facilities

Waunakee Manor

2.5/5.00 - based on 15 reviews
5 stars
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3 stars
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1 stars
4/5.00 Published 2 years ago

"Friendly Facility with Beautiful Meals, Gardens, and Accommodating Staff"

The staff and residents are very friendly. Everyone says hello. The staff learned my mother’s name right away. The public areas are beautiful and offer a nice change from being in the apartment all day. The meals are very good and served in a lovely dining room. The servers greet everyone by name and are very accommodating. The meals were a big reason we chose this place. Many other options are more expensive and not needed. There are church services on site. The grounds have gardens and walking areas for nice weather. Small pets are allowed, so she could bring her cat.

0.5/5.00 Published 4 years ago

"Manipulative Tactics and False Advertising at Assisted Living Facility"

Absolutely awful establishment. They're deceptive and untrustworthy. My aunt visited several locations and was interested in settling here. The marketing director told her that the property she liked was the last available. He warned her if she didn't secure it immediately, someone else might. She signed an agreement and handed over a deposit of $2,500. The very next day, the marketing person informed her he had made an error and wanted to move her to a different unit, even though he said there was only one left! The place she had initially chosen was a demo unit with a uniquely painted blue wall. They wanted to relocate her, even pressuring her relatives to reach out to her while she was in the middle of a significant doctor's appointment for cancer treatment. When she expressed her desire to keep the unit she had originally planned for, two of the top administrators turned hostile. It seems they are only courteous and professional until they secure your money and contract, after which, the service deteriorates terribly. I understand we all treasure our family, so I strongly advise you to reconsider before placing your loved one here for their well-being. I fully agree with the sentiments shared in their review - it's all absolutely true!

0.5/5.00 Published 4 years ago

"Poor Staffing and Service at Assisted Living Facility"

AVOID THIS PLACE. My grandma stayed here. There weren't enough caregivers. Frequently, my grandma had to wait 10-15 minutes for aid from a Certified Nursing Assistant after she pressed her call button for bathroom help. I witnessed this several times when I dropped by for visits. Don't even think about voicing issues or concerns. The moment you do, the social workers become defensive and we were treated quite badly afterwards. The meals they serve are also awful.

4.5/5.00 Published 4 years ago

"Exceptional Care at Assisted Living"

My dad lived in an Assisted Living Apartment for years. All the staff—business office, nurses, aides, cleaners, maintenance, dining, and even the barber—were friendly, professional, and caring. Grateful for the exceptional care!

1/5.00 Published 4 years ago

"Unskilled Care at Assisted Living Facility"

The nursing staff at the assisted living facility acted very unprofessional. It felt like pulling teeth to get them to do anything beyond handing out medications. Unfortunately, my mom’s weight kept dropping due to the terrible food, and they neglected to track her fluid intake despite her severe dehydration. Shockingly, one nurse was responsible for 65 patients per shift, leaving no time for anything beyond medication distribution.

0.5/5.00 Published 4 years ago

"Unsatisfactory Service, Poor Assistance at The Manor: A Cautionary Tale"

My sister and a good buddy of mine stayed at this place, and both of them complained non-stop about how awful the food was. My sister and my friend were perfectly sane, so I have no doubt that what they were telling me was the truth: my sister had an accident because the aides didn't respond to her call for help fast enough. She waited a good 10 minutes! Not to mention, some of her stuff mysteriously disappeared from her drawers. When the social workers were told about it, they got defensive and never fixed the problem. You be the judge. I still hear from some of my church friends who have relatives there, and they too express disappointment in the lack of aid and how slow responses are to calls for help. The activities they offer are few and far between, and they're nowhere near as good as those at other facilities where I regularly visit my church community. The newer places have fun outings and engaging activities. Don't be fooled by The Manor’s fancy rooms and lobby. What matters most is that your loved ones receive top-quality care, right? Isn't that what we all want for our loved ones in their twilight years or during sickness? I spend 5 days a week there, so I see and hear things that occasional visitors do not. I hope this information is helpful in your decision making.

3/5.00 Published 5 years ago

"Great Care Options at Waunakee Manor!"

The care facility is designed to support residents at any level of need, which can be very beneficial. They offer assistance, independence, nursing, and rehab services. While memory care is on the way, the independent living area isn't as fully functional as some other places we've seen. For those who don't require independence, Waunakee Manor might be a better choice.

3.5/5.00 Published 7 years ago

"Nice Place, But Feels Like a Nursing Home to Mom"

This assisted living place is pretty nice, and I didn’t find anything bad about it. It’s a great spot, but the only thing is, when my mom came in, she thought it looked like a nursing home. The person in charge, the staff, was super nice and took us on a tour. The one thing that wasn’t so great is that the hallways are super long. It might be tough for my mom to walk that far. I think other families should check this place out.

2.5/5.00 Published 7 years ago

"Inconsistent Care and Theft Incidents Mar Otherwise Clean Facility"

My mom and dad stayed at Waunakee Manor for quite a while, and overall, they received decent care, even during times when there weren't enough staff, which seemed like most of the time. The people who helped with social work were really good, and the place was always kept really clean, inside and out. However, towards the end of my mom's life, something really bad happened. Someone stole her mother's ring one month, and then on her last day alive, someone actually took her wedding ring off her finger. Two staff members saw it happen. I got statements from them through an administrator. When I said I was going to the police with the statements, the administrator said she didn't want her staff to get involved. But the police had to talk to them anyway, and it seemed like they were coached because they just kept saying they didn't want to get involved. They never found the ring, and my mom's hand was all bruised where they took the ring off. The administrator took pictures of it, but since my mom passed away the next day, the police said they couldn't do anything about it. The police in Waunakee were not very helpful at all. This is the second time I've tried to post this review. It seems like they must have taken down the first one.

2.5/5.00 Published 7 years ago

"Repeated Review: Assisted Living Facility Marred by Recent Theft"

My parents lived at Waunakee Manor for several years and generally received quality care, even when they were short on staff, which was often. The social workers were great and the entire property, inside and out, was extremely clean. Sadly, in my mom's final days, she was the victim of theft. Her heirloom ring was stolen one month and on her final day, her wedding ring was forcefully removed from her finger, with two staff members as witnesses. Even with their statements on hand from She, an administrator, and my intention to take these to the police, she expressed a reluctance to involve her staff. The police had to question the staff, but their answers were uncooperative. The missing ring couldn't be found. My mom's hand was noticeably bruised, which was photographed, but my mom passed away the next day and the police wouldn't act further. Unfortunately, the local police were not as effective as hoped. This is my second time posting this review since my first review was mysteriously removed.

0.5/5.00 Published 7 years ago

"Disturbing lack of care and handling of patients in assisted living."

I'm highly troubled and upset. My younger sibling moved our Mom into this place as a brief respite because she was constantly caring for her cancer-stricken spouse. Several years have now passed, and Mom is still stuck in this facility. She has Multiple Sclerosis and she has suffered several falls leading to injuries. On the few occasions when she calls, she talks in whispers because she's scared of the repercussions. I often learn about her being hospitalized from second-hand sources which is unacceptable. One time, we visited her and she invited us to her room. But as we walked in, she got very ill and fainted. My son pleaded with the staff to call an ambulance for his grandma but they simply brushed it off saying "this happens all the time." Her fainting and vomiting all the time? That's not ordinary! As a medical professional, I can confidently say she'd be safer with me. When she was eventually taken to the hospital, I reached there before her. The doctors and nurses were relieved to see me as they knew I'd take better care of her. The doctor shockingly revealed, after running a few tests, that she had been in renal failure for a considerable time. He urged that she needs to hydrate more, but this basic care was ignored by the facility's staff. I tried talking to the director, David about these issues, but he rudely brushed me off. Is this how they treat everyone's mom? And we noticed that their Sunday meal was just a sandwich and salty soup. No wonder Mom has to go to the grocery store herself to get fruits and vegetables. Being a former employee of Health & Family Services, I contacted the Bureau of Quality Assurance to lodge a complaint. But they retaliated against me, not allowing me to visit or call my own mother. I admit these places are routinely inspected and they're quite good at milking us for our money. But they can’t handle grievances? Then they shouldn't be in this business! Please do thorough research before entrusting your loved ones with these people. You don’t want to harbor regrets when it's too late!

0.5/5.00 Published 7 years ago

"Assisted Living Facility's Neglectful and Unresponsive Treatment Outrages Family"

I'm deeply troubled and horrified. My younger brother put our mother in this assisted living facility a couple of years ago for a bit of respite as she was constantly caring for her husband with cancer, and she never left. She's been struggling with MS and has had several nasty falls and injuries at the facility. When she rings me, she speaks in a whisper, afraid of facing any backlash. Surprisingly enough, I usually discover she's been hospitalized through someone else. One time, we took her out for a meal and afterward, she asked us to come to her room, which she referred to as her "dungeon." Once inside, she felt extremely unwell and fainted. We implored the staff to get an ambulance for my son's grandmother. But they coldly brushed it off saying it was common. My mother gets sick and faints frequently. That's not normal. As a medical professional, I know she would be much better off under my care. They finally took her to the hospital, where I was informed that she had been suffering from renal failure for a long time. Then, they emphasized that she should be drinking more fluids. When I relayed this to the nursing home staff, they downright refused. My follow-up calls were never returned which prompted me to approach their director, David, who was rude and hung up on me. Nobody there seems to care about my mother's well-being. Adding insult to injury, their Sunday meals appear to be barely palatable with low-quality sandwiches and soup, forcing my mother to frequently take a taxi to stock up on fresh fruits and vegetables at the grocery store to keep in her room. I used to work for Health and Family Services, so I decided to contact the Bureau of Quality Assurance, who routinely inspect such facilities. They conducted an inspection, and then I was barred from visiting or calling the place, citing that it was too distressing for them. These places may look nice when they're trying to get new residents, but their poor staffing and certainly paints a different picture. My advice - if you can't be by your loved one's side day and night, keep searching. Check out the Quality Assurance as they can provide comprehensive details, names of directors, and so on. Make sure you do thorough due diligence before entrusting your precious loved ones to them, otherwise, you might end up having to face the loss of a loved one, the burden of guilt intact.

4/5.00 Published 7 years ago

"Clean and Friendly, Not Perfect for Mom"

My visit to Waunakee Manor went okay. The person who showed me around was nice and told me lots of helpful stuff. The place looked tidy and organized, but it wasn't exactly what we needed for my mom right now.

4.5/5.00 Published 11 years ago

"Big, Well-Kept Facility with Everything You Need"

Waunakee Manor was really nice, though it's quite large. They offer skilled care, assisted living, and apartments, so they have everything you need. She received good care, and the building was in good shape.

Waunakee Manor

Address
801 S Klein Dr
Waunakee, WI - 53597

Website

Email

Telephone
(608) 849-5016

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