Willowbrook Place
Anonymous
"Inadequate Support for Patients at Willowbrook Facility"
After coming back to Willowbrook from a hospital visit, my loved one was told that her required health activities wouldn't be consistently supervised due to staff shortcomings. They refuse to provide her with the vital walker she needs to transport her oxygen tank. On top of this, she is being subjected to a $2.00 fee to have her only daily meal delivered to her room because she cannot access the dining hall without her walker. Despite her Medicaid coverage allowing for 26 hours of care, the only service they seem to provide is bed-making. These complaints are just a few examples of the problems we've encountered here.
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Anonymous
"Decent Facility, Felt Impersonal and Pricey, But Flexible Care Options"
was pretty good. The place felt a little too clean and impersonal. Neither of us felt too keen on living in the Village. It seemed a bit expensive. On the plus side, they seemed to provide a lot of options for resident care, which was nice.
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Anonymous
"Mom's Favorite Place: Assisted Living Review"
My mom liked this place the most because it's in a good spot and the people who work there are friendly. The apartments were bigger than others we saw, but they could be updated. Sometimes, they could have communicated better when we had questions or needed referrals, but it wasn't a big problem. We liked that my mom can do things on her own here and if she needs more help later, she can get it. They're really flexible.
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Anonymous
"Fantastic care and improvements at Willowbrook, with great food!"
My mother-in-law really enjoys living at Willowbrook. The staff is fantastic, always making her and our family feel welcome and comfortable. They go out of their way to help. The place is being remodeled, and you can tell the improvements are for the residents. I've also heard from other residents that the food is great, with some of it being handmade.
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Anonymous
"Very positive experience with professional, caring staff and clean facility"
My loved one stayed for just a few days. Despite that, everything was very positive and professional. They were fair, prompt, and did exactly what they promised. The place was clean, and the staff were friendly. They even invited us for lunch beforehand and introduced us to a resident who answered all our questions honestly. Both the director and assistant director were very approachable and cared about our satisfaction and the residents' well-being.
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